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usersLnmDXOwdS
Constellation

Re: S9 side buttons wont work at all

I am having same issue. Brand new just got this phone yesterday. I thought maybe a setting g was Wrong. Help

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userOA6bemAxkc
Constellation

Re: S9 side buttons wont work at all

The same thing is happening to my phone. What is going on? The phone wasnt dropped or anything... all of a sudden this started. 

How can this be fixed?

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Samsung Moderator
Samsung Moderator

Re: S9 side buttons wont work at all

@userOA6bemAxkc if none of the buttons work, we would recommend service for the device. You can find a repair center using the following link:  http://www.samsung.com/us/support/service/location. Should you require further assistance please feel free to reach out to us! Thanks!

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usergizALyEDM2
Constellation

Re: S9 side buttons wont work at all

I too have just experienced the problem... I have had my phone about 10 months.

 

Carrier: AT&T

Model #: SM-G960U

 

Holding both [Power] and [Vol Down] for 10 seconds did reboot the phone and clear the problem.

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