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Asteroid

S9 text sending separate text after sending original text with emoji in it

I updated my Samsung Galaxy S9 to version 10 last week.  Ever since, when I send a text to anyone with an emoji in it, my phone sends an immediate 2nd text on it's own with question marks in it "????".  Not the kind we used to see when the question mark in the box would replace the emoji.  The recipient can see the emoji in the original text, but is left confused by what looks like an immediate follow up text with question marks.  This only happens when I send a text with an emoji in it.  Has this happened to anyone?  I can't find out how to stop it from doing this.  Any help is appreciated.  Thank you.

8 REPLIES 8
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Re: S9 text sending separate text after sending original text with emoji in it

are you sending it thru samsung messaging app?
hmm.. doesnt happen on my phone

what is ur UI version?

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Asteroid

Re: S9 text sending separate text after sending original text with emoji in it

Yes, through Samsung Messages. My One UI version is 2.1  I restarted my phone to see if that would fix this.  However, it still shows the question marks.  I also learned that it does not send the emojis (even though it shows on my phone as if it did). 

 

I also tried a test with my daughters phone, a Samsung Galaxy S7 running version 8.0.  When I tried to send myself an emoji in a message, all I received were the two question marks.

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Samsung Moderator
Samsung Moderator

Re: S9 text sending separate text after sending original text with emoji in it

I would like to look into this issue for you. Let's look into a couple of ofl things first.

Have you tried clearing the cache for the app?

Does it perform the same way when your phone is in safe mode?

Have you tried clearing the cache partition on your phone?

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device
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Asteroid

Re: S9 text sending separate text after sending original text with emoji in it

I did this on mine and my wife's phone (same model of phone as mine and her issue also started after the version 10 update).

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Asteroid

Re: S9 text sending separate text after sending original text with emoji in it

Same results. Nothing changed.


 

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Astronaut

Re: S9 text sending separate text after sending original text with emoji in it

I updated my Samsung Galaxy S9 to version 10 last week (One UI Version 2.1).  Ever since, when I send a text to anyone with an emoji in it, my phone sends an immediate 2nd text on it's own with question marks in it "????". 


 
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Re: S9 text sending separate text after sending original text with emoji in it

can i have the name of the carrier? and the last 4 characters of baseband version? u can find it under setting -> about phone -> software information -> baseband version

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Asteroid

Re: S9 text sending separate text after sending original text with emoji in it

Carrier: AT&T

 

Last 4 of baseband version: DTE8

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