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AnthonyFdo
Constellation

Re: S9 trade in scam

This can be solved through this 

 

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userC6B9Hf346k
Asteroid

Re: S9 trade in scam

how can you help me I am in the same situation

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uservjzxabW5I7
Asteroid

Re: S9 trade in scam

I had similar experience and Samsung charged me $325. Traded in a perfect Note 5 for Note 8 and turned out to be an indisputable SCAM. They kept my phone for a made up reason. Please don't waste your time and money on Samsung trade in. It's my first and last time buying directly from Samsung!!! 

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userxeYbu4As8B
Asteroid

Re: S9 trade in scam

I had this same problem. I emailed the US president of Samsung, filed a complaint with the BBB, explaining everything that happened and how I had proof of such. They finally got everything fixed. They issued a refund to my Samsung financing account.

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Highlighted
Samsung Care Ambassador

Re: S9 trade in scam

How long did you guys wait until they validated your phone? I just trade-in my S8 plus and I never knew these stories happened so I sent them my S8 plus and they received it on May 2nd 2018 the lcoation in in forth texas.. How long did you guys receive your email for validation? I am very scared if this will happen to me also.

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userIPrhQME3fE
Constellation

Re: S9 trade in scam

I sent my phone in March 20, and received an email I was going to be charged $275, for broken screen on April 27.
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Samsung Care Ambassador

Re: S9 trade in scam


@userIPrhQME3fEwrote:
I sent my phone in March 20, and received an email I was going to be charged $275, for broken screen on April 27.

Was it really broken?

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userC6B9Hf346k
Asteroid

Re: S9 trade in scam

I had the same issue and my samsung s7 has no issues whatsoever 

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Samsung Care Ambassador

Re: S9 trade in scam

Yey I trade in my Galaxy S8 Plus and it only took 3 business days for them to validate my device and now they approved my trade-in and it is successful.. I did bug the e-commerce to hurry up the process of my device because i am worried the battery may die if takes a month. But I asked the customer service what is the definition of "Normal wear and tear" and here is their definition.

 

Failure beyond Normal wear and tear may be due to:
• Electrical connector damaged,housing damage.
• Electrical Connector Damaged : The electrical connector was inspected and damage was found on the charging port or charging pins that goes beyond normal wear and tear.
• Has Housing Damage: The phone casing was inspected and a break or crack was found that goes beyond normal wear and tear.
• Cracked Camera Lens : The camera lens was inspected and a crack was found that was beyond normal wear and tear. This includes any cracks and small hairline fissures on the camera.

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user7o0xUAilcH
Constellation

Re: S9 trade in scam

Did you contact Ingram Micro or Samsung to validate your trade-in device?

 

I think I may forgot to turn the power off when I sent it in.

 

If it is possible, please let me know the contact number as well. 

 

Apprecaite it!

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