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userC6B9Hf346k
Asteroid

Re: S9 trade in scam

I had the same issue did you eventually get this resolved?
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usermKn4s9uu2d
Astronaut

Re: S9 trade in scam

I fell for it hookline and sinker!  I sent in a mint S7 Edge for the s9 and 1.5 months later I get an email stating my device did not meet the requirment and will be charged the remainder.  TOTAL BULL$H!T!!!

 

 

I callled my carrier and reported the IMEI as stolen since I had the box.  This is such NONSENSE!!!

 

I love my Note8 but I will NEVER do this Trade-in scam again...SHAME ON YOU SAMSUNG!!!!

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BhoovsU2
Constellation

Re: S9 trade in scam

Same thing here. The pictures samsung sent of the phone are a joke. I've been waiting on an escalation since April 24 and calling weekly. I've turned to Hagens Berman law firm. Contact <Hidden> to add your name and story.

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SyedKhiyal
Constellation

Re: S9 trade in scam

Same story here... Two phones sent in, both 100% functioning, and both are claimed to have bad screens. Blurry and unrecognizable images sent which don't really show anything at all, let alone even show that it is one of my phones. I disputed the transaction with CC and they took two weeks to say that Samsung has determined it did not meet tradein requirements, so now it is between Samsung and I. They did not really do anything to resolve the issue. I am going the BBB route now. It is very unfortunate that most people affected by this scam took the trade-in as an honor system whereby we placed a certain amount of trust in Samsung, and it backfired. Obviously, no more trusting Samsung now, but very limited hope that anything could really be done now.
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usercE4uan8IyU
Constellation

Re: S9 trade in scam

Just wanted to post my story after dealing with this since March. We sent in a perfect phone whose screen we had replaced solely to get a higher trade-in value and were told that the phone did not meet 'normal wear and tear' conditions, so they'd be charging back $175 of the $200 trade-in. I tried contacting Samsung support multiple times and got generic responses each time. After over 4 weeks of that, I tried to dispute the claim with Citi and they told me they would not intervene on my behalf because Samsung had an 'order' that 'proved' the charge was valid. After that I read some suggestions on various forums to contact my state AG and BBB, so I did both. Two weeks later, and BBB to the rescue! Samsung has "reviewed my details and approved my order for refund."

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userxeYbu4As8B
Asteroid

Re: S9 trade in scam

Same thing with mine. First thing they sent was phone was locked and unable to erase user data. After I called and complained and requested pictures of the phone with it turned on the reason was changed to unable to power on, blacklisted, and excessive wear and tear. I've been waiting since May to hear back from them. Once I mentioned filing formal complaints I got an email apologizing for the long wait times. I'm fixing to email them once again and start the process of filing complaints. I'm over this and being charged an extra $250 for my s9+ is ridiculous when I know my s7 was in like new condition when I shipped it. 

I hope no one else falls for their trade in scam

 

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Samsung Moderator
Samsung Moderator

Re: S9 trade in scam

Can I get your order number via private message so I may look into this for you?

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SyedKhiyal
Constellation

Re: S9 trade in scam

Who is this in reference to? Is it a general statement or someone in specific?

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userSIpwBtxkTa
Asteroid

Re: S9 trade in scam

I was burned by the Samsung Trade in Scam as well..this was last November..My S7 edge was mint and they said it was inoperable/cracked screen..they lied..

I protested..they reviewed and after a month they said it was normal wear and tear and I would get a full refund..

And they lied again..they then said housing damage ...no refund..

 

I'm now dealing with the CEO office..Mr. Steven Kim and here is his email:

 

oop@seaecomm.zendesk.com

 

Personally I think Mr. Kim should resign in disgrace..cant believe they allow this to happen..They care nothing for their brand or reputation..This is nothing less than Fraud and will be treated as such..

 

 

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userSIpwBtxkTa
Asteroid

Re: S9 trade in scam

I was burned by the Samsung Trade in Scam as well..this was last November..My S7 edge was mint and they said it was inoperable/cracked screen..they lied..

I protested..they reviewed and after a month they said it was normal wear and tear and I would get a full refund..

And they lied again..they then said housing damage ...no refund..

 

I'm now dealing with the CEO office..Mr. Steven Kim..ask the liars in ecommerce for his email because they wont allow me to post here..

 

Personally I think Mr. Kim should resign in disgrace..cant believe they allow this to happen..They care nothing for their brand or reputation..This is nothing less than Fraud and will be treated as such..

 

 

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