cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Astronaut

Re: S9+ turns off when usinf fingerprint security

JUMP TO SOLUTION

I'm having the same issue with my Unlocked Note9.  After all the resets,clearing the cache, taking to Best Buy for a binary reset, etc...Samsung support is asking me to send it in.  Given the issue has bee around since July it looks like that's my only shot!  I'll post if it works...

Reply
Loading...
Highlighted
Constellation

Re: S9+ turns off when usinf fingerprint security

JUMP TO SOLUTION

My s9+ starts with this problem after getting a little wet by rain today.

I remove de fingerprint option to unlock the phone and every thing works fine.

This can't be the final  solution. Please samsung work on this and mark this as UNsolved.

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: S9+ turns off when usinf fingerprint security

JUMP TO SOLUTION

@Yayocarrion 

 

Hello,

 

What troubleshooting steps have you already tried?

Reply
Loading...
Highlighted
Constellation

Re: S9+ turns off when usinf fingerprint security

JUMP TO SOLUTION

I Try all kind of resets

Erase Cache

Safe mode

 

The only thing that work is turning off the fingerprint unlock option.

 

Reply
Loading...
Highlighted
Constellation

Re: S9+ turns off when usinf fingerprint security

JUMP TO SOLUTION

@SamsungJoJo: are you a Samsung employee? I see you are a moderator, and after this post being out there for such a long time with no resolution, it scares me if Samsung is still asking what kind of steps we've tried. There are many descriptions here of all the stuff we've tried and nothing resolves the issue, we always need to disable a function advertised by Samsung as present in the S9, but that MANY people cannot use as it makes the phone a brick. Seems like the only thing that matters to Samsung now is releasing the S10, which will very likely come with a new that Samsung will not resolve.

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: S9+ turns off when usinf fingerprint security

JUMP TO SOLUTION

We can't speculate if it is the beta update causing this to happen. but you can follow this here to see if this can help you resolve your issue.

Reply
Loading...
Cosmic Ray

Re: S9+ turns off when usinf fingerprint security

JUMP TO SOLUTION

That is the update for the S8/S8+.  I have the SM-GM965U which is the Verizon model.  Its supposed to be the "stable" version of the update.  G965USQU3CSAB

Reply
Loading...
Highlighted
Asteroid

Re: S9+ turns off when usinf fingerprint security

JUMP TO SOLUTION

The same with me: the trouble started after the device got some rain...

 

Samsung, please remove the "solved" flag from this topic or give us a solution, not another useless trick!

 


@Yayocarrion wrote:

My s9+ starts with this problem after getting a little wet by rain today.

I remove de fingerprint option to unlock the phone and every thing works fine.

This can't be the final  solution. Please samsung work on this and mark this as UNsolved.


 

Reply
Loading...
Highlighted
Constellation

Re: S9+ turns off when usinf fingerprint security

JUMP TO SOLUTION

Same here. Got a replacement phone and mine was doing it out of the box. My origonal was fine. never had an issue with it. sure feels great to downgrade. 

Reply
Loading...
Highlighted
Astronaut

Re: S9+ turns off when usinf fingerprint security

JUMP TO SOLUTION

Just wanted to point out that I too am experiencing the same issues.  I've tried everything suggested in this forum and it has not fixed the issue.  Samsung, please ADDRESS this issue!!!

Reply
Loading...