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Constellation

Re: S9+ turns off when usinf fingerprint security

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Same problem, just started randomly today. Super frustrating there's no response after all this time.

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Constellation

Re: S9+ turns off when usinf fingerprint security

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Has there been any solution to this?

 

I updated to Android version 9 recently and my phone started shutting off or not even starting. I started on safe mode, cleared cache and even wiped the whole phone TWICE. I noticed the phone and apps work perfectly, but anytime I try to set up fingerprint the phone just shuts offs. Pin and pattern work just fine, I have not tried iris or face yet. Any solutions or recommendations ? 

Samsung galaxy s9+ model smg965u. 

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Constellation

Re: S9+ turns off when usinf fingerprint security

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Same thing here. I have a Samsing Duos recently updated OTA to Pie. After factory reseting several times and a lot of work around it it looks like whenever I use the fingerprints to set those as unlock it keeps turning off randomly, usually less tan 5 mins of idle. I am now using it without finigerptrint unlock althogh fingerprints work for login with several apps. Very annoying and thinking of moving forward to another brand.

 

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Asteroid

Re: S9+ turns off when usinf fingerprint security

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Hey Samsung, we need a solution!!! Running around with an unlocked screen is simply not an option! When is it going to be solved??? I'm telling all my colleagues in my 1200 employee company to buy iphones if they want a reliable tool. Shame.
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Asteroid

Re: S9+ turns off when usinf fingerprint security

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Just got off the phone with a samsung tech. He confirmed that it was a known issue with the 9 series and they are working on an OTA update to fix this and many problems. He even mentioned that his personal phone has the same problem. Not sure why this is marked as solved... but hopefully in the next week or so it will actually be fixed.

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Constellation

Re: S9+ turns off when usinf fingerprint security

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Is this a software issue? Cause I'm using a samsung galaxy note 9 and same thing, if i will use the fingerprint the phone shuts off when it goes to idle mode,. after i disabled fingerprint function it works normal,.. just bought this phone 1 month now,.. HOW I WISH I COULD RETURN IT BACK WITH A FULL REFUND!!!! THIS IS ANNOYING!!!! i feel like i got scam buying a latest phone but using a fake phone like those chinese imitation phone, the brand is there the phone feature was there but you cant use it!!!! something like that you guys know what i mean

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Asteroid

Re: S9+ turns off when usinf fingerprint security

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Got an OTA update today and after enabling my fingerprint unlock, it rebooted within 5 minutes... so this is still not fixed. I am really starting to get upset with Samsung. $1000 for a phone that doesn't have all of the intended functions is really annoying. I called again just a few minutes ago and they want me to send my phone in for repair. Judging by the replies and other posts I found, this isn't a solution either. Come on Samsung! Get it together!

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Constellation

Re: S9+ turns off when usinf fingerprint security

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had mine fixed by having fingerprint reader replaced (free under warranty) at local UBreakIFix (they know all about this issue) and I was sent there by samsung support when I reported the issue

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Constellation

Re: S9+ turns off when usinf fingerprint security

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Just got here from a Note 9 post with the same exact issue.

 

It seems very unlikely thats its water or moisture problem as this has started happening to us recently with updates, and its happening across multiple models.

 

 

Samsung needs to find the cause in software and patch ASAP.

 

I recommend raising awareness for this issue and posting everywhere possible until an update is pushed that fixes it.

 

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Constellation

Re: S9+ turns off when usinf fingerprint security

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same problem in my s9. The repair doesnt solved.
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