S9+ turns off when usinf fingerprint security

[user3KXVUzm9zL]

The same with me: the trouble started after the device got some rain...

Samsung, please remove the "solved" flag from this topic or give us a solution, not another useless trick!

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@Yayocarrion wrote:

My s9+ starts with this problem after getting a little wet by rain today.

I remove de fingerprint option to unlock the phone and every thing works fine.

This can't be the final  solution. Please samsung work on this and mark this as UNsolved.

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[user2JbaGSHYXJ]

Same here. Got a replacement phone and mine was doing it out of the box. My origonal was fine. never had an issue with it. sure feels great to downgrade. 

[user16UvdA4a7y]

Just wanted to point out that I too am experiencing the same issues.  I've tried everything suggested in this forum and it has not fixed the issue.  Samsung, please ADDRESS this issue!!!

[userNehTdMjL4O]

Same problem.

Tried every recomendation on the last 10 pages, still turning off.

[userIP1cobdlX4]

Pretty sad that this is unsolved after 7 months!!!!!!!!

[user3KXVUzm9zL]

If you check out all the replies in this topic, you can clearly see that all of this tricks were already tried by some member. As a moderator, can't you remove the "solved" flag from this forum? Or give us an ultimate solution?

[usermepY5Pxm6D]

@SamsungAl @SamsungLarryK you know and we know that it is not our problem and it can only be fixed with a software update when will Samsung admit they have a problem and push a update out. For everyone else if you know someone with a working S9 or S9+ (has to be the same phone you have) check the build number you will see it doesn't match we have a update that was not pushed to everyone and you can not downgrade due to Samsung deciding to design the phone to at the hardware level not allow us to a downgrade would fix. Now that I think about it ... The fuse you guys had the update blow.. was that needed is that the problem ? Is it a true hardware problem now? 

[gramfashionist]

Be careful when buying. States unlocked the phone but the phone I received was a Sprint phone that Verizon network would not pick up. Spent day trying to figure out with Verizon and sprint with no answer. Will be returning. Looks like a nice phone and will be ordering from someone else. The seller should update the description.

[usermepY5Pxm6D]

Wrong kind of unlocking please read thread before posting.

[MrElias]

I have updated my phone to Android 9 with Samsungs new One UI but the phone still resets after a factory reset and clearing the cache. It seems that the problem was not adressed or it is in fact a hardware issue.