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Constellation

Re: S9+ turns off when usinf fingerprint security

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Can you provide more detail of the extent of this fix.  What all does one have to do?

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Constellation

Re: S9+ turns off when usinf fingerprint security

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July 1, 2020 security update for T-mobile seems to have resolve my s9+ issue.

 

My s9+ was working fine until last Sunday when I went paddleboarding with it. Fell into the water multiple times. Disabling fingerprint stopped the shut down, but I also had Bixby randomly activate often. 

 

Last night, phone prompted for a security update and so far the issue seems to have gone away

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Astronaut

Re: S9+ turns off when usinf fingerprint security

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This issue persists on my AT&T device. I disabled all fingerprint sign-ins and (of course, phone unlock) once I learned that it caused the device to constantly shut down after trying everything, including wiping the device.

 

With each subsequent update, I have attempted to turn fingerprint sign-on for some apps, but it causes the same behavior.

 

I'll be thinking long and hard as to whether I'll stick with Samsung.

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Astronaut

Re: S9+ turns off when usinf fingerprint security

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Same here, metroPCS S9+. 

 

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Constellation

Re: S9+ turns off when usinf fingerprint security

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Same problem here. It just started this week. I did all the cache clearing and factory resets. Definitely sounds like a software issue.. qGoing to attempt to shup off the fingerprint sensor and see if It works for now.  I have at&t and the 128gb note 9.   Samsung will you please fix this software bug

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Constellation

Re: S9+ turns off when usinf fingerprint security

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This issue started on my Verizon device after the last patch update last week. After much research and resetting the phone a couple of times I isolated the issue.  Sadly Samsung service center wasn't of any help. Since then I disabled all fingerprint sign-ins and phone unlock. And now my phone is not constantly crashing and starting.

 

 

It appears that it was the last scheduled update for S9+, so I am not expecting a solution ever. 

 

I had my galaxy watch malfunction earlier this year and now the phone. I think I'll not buy another Samsung device. 

 

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Astronaut

Re: S9+ turns off when usinf fingerprint security

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When Will Samsung solve this?

We didn't see any word from Samsung about the problems since It started.

My phone has the same issue.16064769644732977382620477333001.jpg

 

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