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Constellation

Re: S9+ turns off when usinf fingerprint security

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Same here. Got a replacement phone and mine was doing it out of the box. My origonal was fine. never had an issue with it. sure feels great to downgrade. 

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Astronaut

Re: S9+ turns off when usinf fingerprint security

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Just wanted to point out that I too am experiencing the same issues.  I've tried everything suggested in this forum and it has not fixed the issue.  Samsung, please ADDRESS this issue!!!

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Astronaut

Re: S9+ turns off when usinf fingerprint security

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Same problem.

 

Tried every recomendation on the last 10 pages, still turning off.

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Constellation

Re: S9+ turns off when usinf fingerprint security

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Pretty sad that this is unsolved after 7 months!!!!!!!!
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Asteroid

Re: S9+ turns off when usinf fingerprint security

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If you check out all the replies in this topic, you can clearly see that all of this tricks were already tried by some member. As a moderator, can't you remove the "solved" flag from this forum? Or give us an ultimate solution?

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Cosmic Ray

Re: S9+ turns off when usinf fingerprint security

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@SamsungAl @SamsungLarryK you know and we know that it is not our problem and it can only be fixed with a software update when will Samsung admit they have a problem and push a update out. For everyone else if you know someone with a working S9 or S9+ (has to be the same phone you have) check the build number you will see it doesn't match we have a update that was not pushed to everyone and you can not downgrade due to Samsung deciding to design the phone to at the hardware level not allow us to a downgrade would fix. Now that I think about it ... The fuse you guys had the update blow.. was that needed is that the problem ? Is it a true hardware problem now? 

 

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Constellation

Re: S9+ turns off when usinf fingerprint security

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Be careful when buying. States unlocked the phone but the phone I received was a Sprint phone that Verizon network would not pick up. Spent day trying to figure out with Verizon and sprint with no answer. Will be returning. Looks like a nice phone and will be ordering from someone else. The seller should update the description.Smiley Happy

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Cosmic Ray

Re: S9+ turns off when usinf fingerprint security

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Wrong kind of unlocking please read thread before posting.
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Cosmic Ray

Re: S9+ turns off when usinf fingerprint security

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I have updated my phone to Android 9 with Samsungs new One UI but the phone still resets after a factory reset and clearing the cache. It seems that the problem was not adressed or it is in fact a hardware issue. 

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Constellation

Re: S9+ turns off when usinf fingerprint security

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Same problem, just started randomly today. Super frustrating there's no response after all this time.

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