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Astronaut

Re: S9+ turns off when usinf fingerprint security

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Same problem.

 

Tried every recomendation on the last 10 pages, still turning off.

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Constellation

Re: S9+ turns off when usinf fingerprint security

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Pretty sad that this is unsolved after 7 months!!!!!!!!
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Asteroid

Re: S9+ turns off when usinf fingerprint security

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If you check out all the replies in this topic, you can clearly see that all of this tricks were already tried by some member. As a moderator, can't you remove the "solved" flag from this forum? Or give us an ultimate solution?

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Cosmic Ray

Re: S9+ turns off when usinf fingerprint security

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@SamsungAl @SamsungMod23 you know and we know that it is not our problem and it can only be fixed with a software update when will Samsung admit they have a problem and push a update out. For everyone else if you know someone with a working S9 or S9+ (has to be the same phone you have) check the build number you will see it doesn't match we have a update that was not pushed to everyone and you can not downgrade due to Samsung deciding to design the phone to at the hardware level not allow us to a downgrade would fix. Now that I think about it ... The fuse you guys had the update blow.. was that needed is that the problem ? Is it a true hardware problem now? 

 

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Constellation

Re: S9+ turns off when usinf fingerprint security

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Be careful when buying. States unlocked the phone but the phone I received was a Sprint phone that Verizon network would not pick up. Spent day trying to figure out with Verizon and sprint with no answer. Will be returning. Looks like a nice phone and will be ordering from someone else. The seller should update the description.Smiley Happy

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Cosmic Ray

Re: S9+ turns off when usinf fingerprint security

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Wrong kind of unlocking please read thread before posting.
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Cosmic Ray

Re: S9+ turns off when usinf fingerprint security

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I have updated my phone to Android 9 with Samsungs new One UI but the phone still resets after a factory reset and clearing the cache. It seems that the problem was not adressed or it is in fact a hardware issue. 

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Constellation

Re: S9+ turns off when usinf fingerprint security

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Same problem, just started randomly today. Super frustrating there's no response after all this time.

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Constellation

Re: S9+ turns off when usinf fingerprint security

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Has there been any solution to this?

 

I updated to Android version 9 recently and my phone started shutting off or not even starting. I started on safe mode, cleared cache and even wiped the whole phone TWICE. I noticed the phone and apps work perfectly, but anytime I try to set up fingerprint the phone just shuts offs. Pin and pattern work just fine, I have not tried iris or face yet. Any solutions or recommendations ? 

Samsung galaxy s9+ model smg965u. 

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Constellation

Re: S9+ turns off when usinf fingerprint security

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Same thing here. I have a Samsing Duos recently updated OTA to Pie. After factory reseting several times and a lot of work around it it looks like whenever I use the fingerprints to set those as unlock it keeps turning off randomly, usually less tan 5 mins of idle. I am now using it without finigerptrint unlock althogh fingerprints work for login with several apps. Very annoying and thinking of moving forward to another brand.

 

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