Thank you for finally getting to the bottom of this!!
My same issue started in December and I tried EVERYTHING mentioned everywhere as a remedy including factory reset, which is really cumbersome.
The only way I could stop the shut off was to keep google maps on ALL the time, and never lock my phone, which resulted in screen burn-in, overheating phone, and fast battery draining.
Samsung..... I would like to have my phone repaired under warrantee for this issue at my local UBreakIFix. Please help me, and others; receive authorization and direction for this repair. thank you!
@Kennynassar Please send a PM with your full model code and IMEI number so that I may look into this for you. http://bit.ly/2Kq3B5F
Thank you so much for the heads up on that! I had the fingerprint sensor replaced as well and am on day three with no random reboots. Fingers crossed that this is the fix. Thanks again! Has anyone else gotten results from replacing the sensor?
My phone has just started automatically rebooting when I have the fingerprint scanner enabled. When its disabled the phone doesn;t reboot. @SamsungRei Can you tell me what I need to do to get the phone repaired?
We'd be happy to help with these details, please send us a private message here with your full model code and IMEI.
I can confirm that after last update the issue is gone.
Its now been 24 hours with fingerprint unlock enabled and no restarts!
The latest update i recived was the April security patch update. I will update if issue reoccurs, lets hope Samsung has done something about it though and this isnt a random glitch.