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uservkstjeX4PB
Asteroid

S9+ won't update

Phone wont update. When I check for updates this is what I see. Screenshot_20191103-113451_Software update.jpg

 

8 REPLIES 8
Samsung Care Ambassador

Re: S9+ won't update

Did you flash any firmware to your phone?



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uservkstjeX4PB
Asteroid

Re: S9+ won't update

No. 

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Samsung Care Ambassador

Re: S9+ won't update


@uservkstjeX4PB wrote:

No. 


Try downloading the PC version of smart switch then connect your device



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uservkstjeX4PB
Asteroid

Re: S9+ won't update

I did and it said it's up to date.

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Samsung Care Ambassador

Re: S9+ won't update

@Rydah 



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gherman222
Constellation

Re: S9+ won't update

I'm on Verizon in USA. My S9+ still had January 2019 security update. Talked to multiple agents but couldn't figure out why I wasn't getting updates. Tried Smart Switch, VZW assistant, but no luck. Downloaded firmware from SamMobile and flashed via Odin. Lost some settings although I backed up everything with Smart Switch, but some nice updates that I'd been missing.

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Samsung Moderator
Samsung Moderator

Re: S9+ won't update

Thanks for your inquiry. Once available, updates are released to Carriers and thereafter, it is at the Carriers discretion to release the update to customers. Since updates are released by Carriers in waves, we’re unable to determine when your device will receive an update. We appreciate your loyalty.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Samsung Care Ambassador

Re: S9+ won't update

Than I would go to a Samsung experience store to get the firmware re flashed

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