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Samsung Care Ambassador

Samsung+ App crashing

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Everytime I follow a link this app crashes for some reason



1 SOLUTION

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Samsung Care Ambassador

Re: Samsung+ App crashing

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@SamsungAl wrote:

Hey guys, have you tried force stopping and clearing the cache of the Samsung+ app? Below are some steps to follow:

  • Settings > Applications > Samsung+ app > Force stop > Storage > Clear cache > Restart phone 

That didn't work. The app still crashes every chance it gets. 

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54 REPLIES 54
Samsung Care Ambassador

Re: Samsung+ App crashing

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@SJohnson wrote:

Everytime I follow a link this app crashes for some reason



I get the same result.  Samsung needs to fix this issue!  ..🙄

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Samsung Moderator
Samsung Moderator

Re: Samsung+ App crashing

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Hey guys, have you tried force stopping and clearing the cache of the Samsung+ app? Below are some steps to follow:

  • Settings > Applications > Samsung+ app > Force stop > Storage > Clear cache > Restart phone 
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Samsung Care Ambassador

Re: Samsung+ App crashing

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@SamsungAl wrote:

Hey guys, have you tried force stopping and clearing the cache of the Samsung+ app? Below are some steps to follow:

  • Settings > Applications > Samsung+ app > Force stop > Storage > Clear cache > Restart phone 

That didn't work. The app still crashes every chance it gets. 

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Samsung Moderator
Samsung Moderator

Re: Samsung+ App crashing

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Can you provide me with your model number, baseband version and carrier information?

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Samsung Care Ambassador

Re: Samsung+ App crashing

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Model number is sm-g965u

Base brand is sm-g965usqs3arib

The carrier is Verizon

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Samsung Moderator
Samsung Moderator

Re: Samsung+ App crashing

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Thanks for confirming, we're going to look into a few things on our end. In the meantime, I strongly recommend leaving feedback within the Send Feedback option in the Samsung+ app as well. We'll let you know once we know more

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Samsung Care Ambassador

Re: Samsung+ App crashing

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@SamsungAl wrote:

Thanks for confirming, we're going to look into a few things on our end. In the meantime, I strongly recommend leaving feedback within the Send Feedback option in the Samsung+ app as well. We'll let you know once we know more


I heard this app is getting a redesign. Hopefully it's as good as the Samsung members app. I really think you should move everybody to the Samsung members app and in the forums have a section for the United States.



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Re: Samsung+ App crashing

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@SamsungAl wrote:

Thanks for confirming, we're going to look into a few things on our end. In the meantime, I strongly recommend leaving feedback within the Send Feedback option in the Samsung+ app as well. We'll let you know once we know more


I reported this bug with samsung+ zendesk 6 months ago.  

  ticket 284185    (https://samsungplus.zendesk.com/hc/en-us/requests/284185)    

 

the web interface of this app does not crash:   https://us.community.samsung.com/t5/Galaxy-S8-Questions-and-Answers/Samsung-crashes-when-clicking-a-...

 

 

mito
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userVvkp5Ki4R3
Constellation

Re: Samsung+ App crashing

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I send feedback every few days, but NEVER a reply. So disappointed!

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