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Re: Samsung+ App crashing

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@SamsungAl wrote:

Thanks for confirming, we're going to look into a few things on our end. In the meantime, I strongly recommend leaving feedback within the Send Feedback option in the Samsung+ app as well. We'll let you know once we know more


I reported this bug with samsung+ zendesk 6 months ago.    

ticket 284185    (https://samsungplus.zendesk.com/hc/en-us/requests/284185)    

 

the web interface of this app does not crash:   https://us.community.samsung.com/t5/Galaxy-S8-Questions-and-Answers/Samsung-crashes-when-clicking-a-...

 

 

Terrible support, awful.   https://drive.google.com/file/d/121htHoNKpOhSnNOojH-kk5odyJ4PgNij/view?usp=drivesdk   https://drive.google.com/file/d/1IeQcUE-aSZlM7VbomEJa3_X-81tuzjh0/view?usp=drivesdk  

 

mito
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Samsung Moderator
Samsung Moderator

Re: Samsung+ App crashing

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James-winterguy, Can you please provide what version of the app are you using? What are the links that are causing the crash and in a private message can you please provide your contact email address? https://bit.ly/2mQxylV

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Re: Samsung+ App crashing

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@SamsungHeath wrote:

James-winterguy, Can you please provide what version of the app are you using? What are the links that are causing the crash and in a private message can you please provide your contact email address? https://bit.ly/2mQxylV


I'm not james-winterguy, but I have the info you request, plus much more.

 

The samsung plus app zendesk team is also aware.

 

 

ticket 284185    (https://samsungplus.zendesk.com/hc/en-us/requests/284185)      

 

the web interface of this app does not

crash. 

 

For example:   https://us.community.samsung.com/t5/Galaxy-S8-Questions-and-Answers/Samsung-crashes-when-clicking-a-...  

 

 

 

mito
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Samsung Moderator
Samsung Moderator

Re: Samsung+ App crashing

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Thanks mitoo00OOO0oo! We've got our teams working on this as well, can you guys tell us the Samsung+ app version you're running? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Re: Samsung+ App crashing

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@SamsungCole wrote:

Thanks mitoo00OOO0oo! We've got our teams working on this as well, can you guys tell us the Samsung+ app version you're running? 


 

It's all one big team.... Smiley Happy

 

I contacted the samsung+ zendesk team because I discovered their emails and support site portal (with its ticketing system) after they replied to a support request I submitted for the app itself.

 

Now to your question. These crash incidents were observed on many versions, including the latest and greatest, version 11.1.10.  

mito
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Samsung Care Ambassador

Re: Samsung+ App crashing

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Mine is 10.21.2. I need an update on the app....

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Re: Samsung+ App crashing

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@Jamess467 wrote:

Mine is 10.21.2. I need an update on the app....


apkmirror  you'll find version 11.1.10.

mito
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Samsung Care Ambassador

Re: Samsung+ App crashing

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Thank you

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Highlighted
Samsung Care Ambassador

Re: Samsung+ App crashing

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@mitoo00OOO0oo wrote:

@Jamess467 wrote:

Mine is 10.21.2. I need an update on the app....


apkmirror  you'll find version 11.1.10.


If I download that version on APK mirror will it affect the beta



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Re: Samsung+ App crashing

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@SJohnson wrote:

@mitoo00OOO0oo wrote:

@Jamess467 wrote:

Mine is 10.21.2. I need an update on the app....


apkmirror  you'll find version 11.1.10.


If I download that version on APK mirror will it affect the beta


sorry, what beta are u referring to?

mito
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