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Astronaut

Samsung Members app storage space is blowing up

Over the last day, something has been eating up my phones storage space. This morning I checked and Samsung Members is taking up 11 GB of storage. I looked this evening and Samsung Members is now taking up almost 13 GB. What is happening?

34 REPLIES 34
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Astronaut

Re: Samsung Members app storage space is blowing up

Yikes might just wanna delete and reinstall.

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Samsung Moderator
Samsung Moderator

Re: Samsung Members app storage space is blowing up

Have you tried force stopping the app and clearing the cache and data for the Samsung Members app? Have you tried wiping the cache partition on your device?

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Astronaut

Re: Samsung Members app storage space is blowing up

Ended up going with deleting the app data and cache. I have a suspicion it was updates that had been downloaded but not installed. Seems to be better now. I'll update if it changes.

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Asteroid

Re: Samsung Members app storage space is blowing up

I deleted storage once it got to 5 GB. 

In two days it went to 3.4GB.

 

I have since uninstalled but have yet to reinstall. 

 

I tweeted Samsung support they don't even understand the issue (say it's my fault for using it so much and causing the heavy data use. I never use this app and I'm reporting storage size not data use!) 

 

Loyal Samsung buyer and I feel betrayed. 

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Asteroid

Re: Samsung Members app storage space is blowing up

It did the same thing to me! I kept getting alerts from it about low storage space, only to find ITS the thing eating up all of my storage. I hated all the random alerts anyway, so I happily deleted it. 

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Samsung Moderator
Samsung Moderator

Re: Samsung Members app storage space is blowing up

Could I please have the software version of the Members app?

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Constellation

Re: Samsung Members app storage space is blowing up

Mine has been giving me warnings and I finally found it was Samsung Members app taking up 20 GB of storage, yes, 20 GB - I cleared cache and data and things are reasonable at the moment - my version is on a Galaxy S9 12.2.05.6 version for Samsung Members app

 

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Constellation

Re: Samsung Members app storage space is blowing up

I'm having the same issue. Also Galaxy S9 and same 12.2.05.6 version of the Samsung Members app. Mine is at 13 GB and growing.

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Astronaut

Re: Samsung Members app storage space is blowing up

Same issue.  Mine was using 13GB.  Kept clearing storage but phone just kept filling up again until I discovered it was this app.   Seem like it only started in the last few days.

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