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phbair
Cosmic Ray

Samsung Music app stopped working

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I've had my S9+ for less than two weeks; but in that time, the Samsung Music app has stopped working. A few days ago, it began rapidly cycling through tracks whenever play was selected. No music played, and after quickly cycling through about a dozen tracks, it just stopped in pause mode. This happens whether I'm on shuffle or not, and whether I'm playing songs, albums, always. I've tried problem solving with Samsung Chat, including performing a factory reset, to no avail. The support specialist said it must be a "hardware problem," and recommended I mail the phone to Samsung. I'm about to uninstall and find a different musicmusi. Any ideas? 

 

If it can't be easily repaired, is be interested in recommendations for a different free music app.

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Udi9
Halo

Re: Samsung Music app

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Sounds to me like there's a problem with your music files.
Do you have some music files on your computer?
If so, try this:

Take the SD card out of your phone
Then connect your phone to your computer
Copy a few songs to the internal memory of the phone
Try to play these music files on your phone

DO NOT copy the files from the SD card.....I believe they are the problem.

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Samsung Moderator
Samsung Moderator

Re: Samsung Music app

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@phbair, Thank you for reaching out to us, We would be happy to assist further. Does this still occur when the device is in safe mode?


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phbair
Cosmic Ray

Re: Samsung Music app

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Yes, that was tried
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Samsung Moderator
Samsung Moderator

Re: Samsung Music app

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@phbair, Thank you for confirming that information. Can you send me a private message with the below information here: http://bit.ly/2GH8URL


First and Last Name:
Property Address:
Email Address:
Phone Number:
Alternate phone Number:
(15) Digit IMEI Number:
Model Number:


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Samsung Moderator
Samsung Moderator

Re: Samsung Music app

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Did you download the music from a computer to your device? What tab are you using inside of Samsung music?


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phbair
Cosmic Ray

Re: Samsung Music app

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The music files are on an external SD card. Almost all were filed there when the card was being used on Galaxy S5, my former phone. The card is now being used on my S9 Plus, where it worked fine with the app until a few days ago. I usually use the TRACKS tab on shuffle when I listen, but the behavior occurs on other tabs, as well, and when not on shuffle.

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Samsung Moderator
Samsung Moderator

Re: Samsung Music app

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Have you downloaded any other third party applications since this has began? Have you tried using the SD card in another device?


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phbair
Cosmic Ray

Re: Samsung Music app

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Hard to say conclusively, since this is a changeover from an older phone to a brand new one. Nothing new since factory reset, for sure.

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phbair
Cosmic Ray

Re: Samsung Music app

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I actually had to put the card back into the S5 in order to decrypt it. That worked fine, and it is now encrypted in the S9.

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Samsung Moderator
Samsung Moderator

Re: Samsung Music app

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Glad to hear that worked out fine for you, Are you still experiencing the symptoms?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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