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Constellation

Re: Samsung Pass, fingerprint login on websites not working since update

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Try registering the same fingerprint multiple times, it really helps improve detection.

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Asteroid

Re: Samsung Pass, fingerprint login on websites not working since update

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@userZ8byatuagW wrote:

Try registering the same fingerprint multiple times, it really helps improve detection.


It is not the the fingerprint detection that is not working, it does not give me the option in internet app to apply fingerprint since update.

The fingerprint logon screen only comes up when using my internet banking but does not show when trying to log on to any websites throught samsung internet or chrome.

All my details are stored in samsung pass, its just the ability to be able to use it

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Samsung Moderator
Samsung Moderator

Re: Samsung Pass, fingerprint login on websites not working since update

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Thank you for providing that information.
 

Have you reached out to the Web page developers of the sites you are browsing to ensure they are compatible with the most recent bio-metric security systems?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Asteroid

Re: Samsung Pass, fingerprint login on websites not working since update

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They all worked fine before software updates, it was only after and it is all sites im trying to access not just a couple

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Constellation

Re: Samsung Pass, fingerprint login on websites not working since update

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Go to setting --> apps--> Samsung Pass (click on the 3 dots on the right hand corner) --> uninstall updates. This will reset Samsung Pass, which erase all of saved passwords but will definitely fix the issue.
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Astronaut

Re: Samsung Pass, fingerprint login on websites not working since update

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The same thing is happening to me too!!! I know just what you are talking about.

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Asteroid

Re: Samsung Pass, fingerprint login on websites not working since update

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Clear cache partition, very easy to do, i googled it and it worked Smiley Happy

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Samsung Care Ambassador

Re: Samsung Pass, fingerprint login on websites not working since update

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I just cleared the cache and data using settings apps and also from within the Samsung Pass app. I also deleted every entry listed for web sites and apps. 

If I opened a website login page that was listed in Samsung Pass it would notify me to use my biometrics to enter the email address and password  When I used my fingerprint the notification fades away but doesn't enter the data  

I'm going to visit a few login pages to see if it offers save the login information so I can use Samsung Pass the next time I visit and log in. 

CLF

Update. Login page My T-mobile, My AT&T, Florida Sunpass, Samsung Community,  Samsung Pass doesn't seem to be active. 

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Asteroid

Re: Samsung Pass, fingerprint login on websites not working since update

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Clear cache partition. I googled how to donit and it worked Smiley Happy

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Constellation

I have 9s+ mine doesnt work either most of time

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I have 9s+ mine doesnt work either most of time

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