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userKYkftxnMGG
Asteroid

Samsung Pass, fingerprint login on websites not working since update

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Since update of android 9 my Samsung Pass is not working. When using internet (samsung browser) I load up a login form but I do not get a prompt to authenticate with fingerprint/iris. I checked my Samsung Pass settings and the sites and passwords saved but regardless of what website i go onto the prompt does not come up.

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Samsung Pass, fingerprint login on websites not working since update

JUMP TO SOLUTION

Have you tried wiping the cache partition on your device?

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19 REPLIES 19
Samsung Moderator
Samsung Moderator

Re: Samsung Pass, fingerprint login on websites not working since update

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Can you authenticate with a pin or passcode?

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userKYkftxnMGG
Asteroid

Re: Samsung Pass, fingerprint login on websites not working since update

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No. It works on apps just not on internet
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Samsung Moderator
Samsung Moderator

Re: Samsung Pass, fingerprint login on websites not working since update

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Have you cleared the cache for Samsung Pass?

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userKYkftxnMGG
Asteroid

Re: Samsung Pass, fingerprint login on websites not working since update

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@SamsungJace wrote:

Have you cleared the cache for Samsung Pass?


Yes but still not working

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userKYkftxnMGG
Asteroid

Re: Samsung Pass, fingerprint login on websites not working since update

JUMP TO SOLUTION

Still no resolution. I was meant to have Samsung call me yesterday morning tontake remote assitance to sort it but nobody bothered calling

@SamsungJace @SamsungZell @Samsung_590gEwe 

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Samsung Moderator
Samsung Moderator

Re: Samsung Pass, fingerprint login on websites not working since update

JUMP TO SOLUTION

Have you tried wiping the cache partition on your device?

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userKYkftxnMGG
Asteroid

Re: Samsung Pass, fingerprint login on websites not working since update

JUMP TO SOLUTION

I hadnt no, googled how to don it and it worked! Thank you @SamsungAdam 

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userQDZPAFwv3H
Constellation

Re: Samsung Pass, fingerprint login on websites not working since update

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Please describe this process

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Samsung Moderator
Samsung Moderator

Re: Samsung Pass, fingerprint login on websites not working since update

JUMP TO SOLUTION

Hey there!

 

Follow these steps:

 

- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all three keys.
- An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
- Press the Volume down key several times to highlight wipe cache partition.
- Press Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.

 

Your phone will take a little time booting up after the cache partition is wiped off of its contents as it will rebuild or recreate those caches. Don’t be alarmed if the phone gets stuck on the logo for a minute or two after this just don’t turn it off so that what was deleted will be replaced successfully. So, wait for your phone to become active. Don’t worry, this procedure is very easy and safe to do. You won’t damage your phone just by wiping the cache partition.
 

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