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Constellation

Samsung Repair Delays

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 Long story short,
 

I sent my S9 in for repair, it arrived in Texas repair facility on 07/12/2018

 

2 days later they finished the repair and sent it out but the adress in the system was wrong so they had to request that UPS returned the package to their repair center which is in McAllen, Texas. They received the return on  07/17/2018.

 

Since then, they are holding my phone and whenever i called the samsung's customer line, they are not supportive at all.They said there's nothing they can do, they can't contact the repair center and always tell me to wait 2 more business days. It's been like this since 2 weeks now and i called them like 14 times now since all of this.

 

 

I'm at a loss, and it's been almost 1 month and i really need my cellphone.

 

_________________________________________________________________________

 

It's solved !

1 SOLUTION

Accepted Solutions
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Samsung Moderator
Samsung Moderator

Re: Samsung Repair Delays

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We are sorry to hear about this. Please send your ticket number to this link and we will look in to this.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Samsung Moderator
Samsung Moderator

Re: Samsung Repair Delays

JUMP TO SOLUTION

We are sorry to hear about this. Please send your ticket number to this link and we will look in to this.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

Reply
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