cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
userURkH5hZD0g
Constellation

Samsung S9+ Dex Pad No Power

I have two Dex Pads and Two Samsung S9+, my phone doesn't work on either pad but my wife works on both. I have the latest updates from my carrier (Verizon).

 

Symptom:

1: Phone doesn't show charging while docked and I am using the supplied cables from Samsung Dex Pad box.

2: I see USB connect/disconnect from on the phone when trying to connect to the Dex Pad.

3: I can get Dex to work on an after market USB-C/HDMI cable so I know the Dex program is working.

 

I have followed the website troubleshooting help section to no avail.

 

Software Info:

Kernel 4.9.112

 

1 REPLY 1
Samsung Moderator
Samsung Moderator

Re: Samsung S9+ Dex Pad No Power

When you try connecting your phone are you getting an error message or code?

Reply
Loading...