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Constellation

Samsung S9 Plus randomly shuts down

For some reason after the one ui 2.1 update my phones randomly shuts down and turns on back again for no reason does anyone know why or how to fix it??
6 REPLIES 6
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Samsung Moderator
Samsung Moderator

Re: Samsung S9 Plus randomly shuts down

Can you test your device in safe mode to see if you still experience the symptom? 

Give this link a try to test your device in safe mode: 

https://www.samsung.com/us/support/answer/ANS00062983/


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Constellation

Re: Samsung S9 Plus randomly shuts down

I have the same problem. Safe mode works for awhile,  one or two "sleeps" but within an hour it reboots again. The Verizon store says its bugs in the update. 

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Re: Samsung S9 Plus randomly shuts down

does it restart? or shutdown completely and doesnt turn on?

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Supernova

Re: Samsung S9 Plus randomly shuts down

@Loveloco 

 

does some troubleshooting help here?

If not you may need to start a service request:

I would reach back out to the Samsung team here in that case:

 

In the US? --> https://www.samsung.com/us/support/contact/

Outside the US? --> http://www.samsung.com/visitcountry

 

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Re: Samsung S9 Plus randomly shuts down

Apparently there are lots of issues from the last update. Me and numerous others with s9 and s9 plus like mine are stuck in 3g after the update. Apparently Samsung smooged the pooch but isn't copping to it. I'm not sure what to do because nothing is working.

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Constellation

Re: Samsung S9 Plus randomly shuts down

I've been having the same problem for a couple of weeks.  I've tried all suggestions including factory reset.   Concerned it maybe a hardware issue.. if it is wondering what the issue is and how I can fix it DYI

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