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11770
Asteroid

Samsung internet player issue after updating to one UI on S9+

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So last month after I updated to the one UI update for my S9 plus I noticed the Samsung video player app, which used to give me a little round bubble on the right hand side of my screen when I tried playing video files through the Samsung internet app no longer does so. I contacted Samsung support include the app cash, rebooted my phone, even tried clearing data and restoring it through my account linking. Is there a way I can return this functionality? Or is this a no longer supported feature if so I'll have to find a new browser.

1 SOLUTION

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usernNP4e0UezO
Astronaut

Re: Samsung internet player issue after updating to one UI on S9+

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You can download samsung internet Beta 10 month old from sammobile.com to use this feature. You just have to turn this on in extension.

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16 REPLIES 16
userpplbAq4fEI
Constellation

Re: Samsung internet player issue after updating to one UI on S9+

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Having the same issue on my note 9, that is the reason i used that app for edge to edge videos.

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11770
Asteroid

Re: Samsung internet player issue after updating to one UI on S9+

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Only two people are having this issue?

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userKjCUfBmAGE
Constellation

Re: Samsung internet player issue after updating to one UI on S9+

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No. Im having the same issue with my galaxy A9 and i dont evem have the one ui update as yet. But sence my Samsung browser updated i have lost the video player feature.

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userPEGtar7AKm
Constellation

Re: Samsung internet player issue after updating to one UI on S9+

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I also have this problem.

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11770
Asteroid

Re: Samsung internet player issue after updating to one UI on S9+

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Newest Android update from Verizon titled Android update 10 did not fix this issue.


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Samsung Moderator
Samsung Moderator

Re: Samsung internet player issue after updating to one UI on S9+

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Can I please have your full model number, baseband version, and service provider? Does this happen if your device is in safe mode?


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11770
Asteroid

Re: Samsung internet player issue after updating to one UI on S9+

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SM-G965U

G965USQS3CSAG

Verizon wireless

And I didn't know my phone had a safe mode.

 

Edit: Googled it put it in safe mode, and it still didnt appear.

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Samsung Moderator
Samsung Moderator

Re: Samsung internet player issue after updating to one UI on S9+

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Just to double check, have you checked for a third-party app that may be able to perform this function?

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11770
Asteroid

Re: Samsung internet player issue after updating to one UI on S9+

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I have not as I assumed Samsung browser still maintained the feature and that my device was suffering from a glitch as a result of being on the Verizon network update path but if it is removed then I will have to look for an alternative browser.


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