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Samsung Moderator
Samsung Moderator

Re: Screen goes dark on phone calls in speakerphone mode

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Hey guys, lets give this a try to ensure your screen does not turn off when the device is being used.

Here are the troubleshooting steps: http://www.samsung.com/us/support/troubleshooting/TSG01001473/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userbEiX0EOIN5
Constellation

Re: Screen goes dark on phone calls in speakerphone mode

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@SamsungZell wrote:

Hey guys, lets give this a try to ensure your screen does not turn off when the device is being used.

Here are the troubleshooting steps: http://www.samsung.com/us/support/troubleshooting/TSG01001473/


This solution has nothing to do with the issue everyone is complaining about.  The screen stays on already for everything except when on the phone (speakerphone).  I wonder why this forum thread shows as "Solved" if it hasn't been solved.
 

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userAdQFVBYrMe
Constellation

Re: Screen goes dark on phone calls in speakerphone mode

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This is not an acceptable solution for something that was not an issue before. You need to add the feature back to enable the option to keep screen on while on a call.

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userVPGkANT5OT
Constellation

Re: Screen goes dark on phone calls in speakerphone mode

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@SamsungZell ,  Samsung Moderator

 - your suggestion is not relative to the issue at hand. No one wants to force the phone to stay awake while on normal calls with the phone to your ear, that is what the proximity sensor is for. This issue is regarding the screen shutting off while you are on speakerphone during a call. 
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userlJswPDclob
Constellation

Re: Screen goes dark on phone calls in speakerphone mode

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I agree that this should be fixable in the Settings, and it is a truly annoying "feature". Stupid work-around: While on the call, press the "Recents" virtual button to display your recently opened apps. This will allow your device "Screen timeout" setting to over-ride the short phone timeout non-setting. Muting/unmuting, ending call, etc. will require one extra tap on the screen, but that's simpler (for me) than unlocking the phone with a fingerprint, especially if the phone is on a charging pad.

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userZpKzX9iRkh
Constellation

Re: Screen goes dark on phone calls in speakerphone mode

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This started to happen on my S7 after I did the recent download of new software. Couldn't find a work around. Had to keep touching part of the screen to keep it from going completely black. Kind of hard to keep an eye on my phone as I am always on bluetooth and doing other things at my desk. I can't keep constantly watching my phone to keep it awake while I'm taking an order. Very frustrating and it seems to be a bug in the lastest software update. I have gone through all the clear cahce, reset, and clear data "fixes" i can find and nothing has changed. Guess the Sumsung guru's need to go back to the drawing board and get a fix out quick. 

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userO4VSn5q79s
Astronaut

Re: Screen goes dark on phone calls in speakerphone mode

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This is completely ridiculous. I just purchased the Note 9 yesterday and I am already VERY frustrated with this "feature". The screen should stay on during a phone call. I should not have to take an extra step to make this happen.

 

Samsung - this is embarrassing for you. 

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useryAFxdJ7DLd
Astronaut

Re: Screen goes dark on phone calls in speakerphone mode

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My Samung Galaxy Prime 2 phone has the same problem after the latest software update 3 days ago.

It sure is a user unfriendly feature.

Hope Samsung fixes it.

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useryVSob4fHbR
Astronaut

Re: Screen goes dark on phone calls in speakerphone mode

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Bought the S9 just 3 weeks back. I have the same issue and I tried everything possible but could not solve this issue. It is so annoying when you are in conference calls where you would mute your phone while others are speaking. I can't turn off the mute immediatley if I want to talk or answer questions. Absolutely delaying the responses and embarassing.

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user8TFNEKsEZt
Cosmic Ray

Re: Screen goes dark on phone calls in speakerphone mode

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Look for KinScreen app in the play store.  It's the only thing I've found that resolves the issue for my Galaxy S9+.

It's a shame that we have to search for an app to make the POS phone work!

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