cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Constellation

Re: Screen goes dark on phone calls in speakerphone mode

JUMP TO SOLUTION

This happens when I am talking on my phone also.  It is very annoying and when I am leaving a voicemail, I can't get to the end call button to end the call without unlocking my phone.   This problem is enough to make me go back to a  iPhone!

Reply
Loading...
Highlighted
Astronaut

Re: Screen goes dark on phone calls in speakerphone mode

JUMP TO SOLUTION

Just got my S9 and using it for conference calls where I am on speaker.  Naturally I mute myself until I need to talk.  While pressing the on button brings the screen back, it's annoying and shoudl NOT be necessary.

 

I really am disappointed though that on a Samsung commmunity, no one bothers to address this.  Obviously, there is no answer other than "it's a feature not a bug" - but come on - at least have the decency to admiot that.

Reply
Loading...
Highlighted
Constellation

Re: Screen goes dark on phone calls in speakerphone mode

JUMP TO SOLUTION

AND if I'm texting ,, it goes dark b4 I can answer.  AND..I use it mostly for recipes. I'm tired of having to clean my stick fingerprints off of the screen and Off button!!  

This is my first Samsung...and it will probably be my last.

Reply
Loading...
Highlighted
Astronaut

Re: Screen goes dark on phone calls in speakerphone mode

JUMP TO SOLUTION

I've read through the whole thread and Samsung has still not presented a solution for this incredibly ANNOYING lack of phone functionality.  A black screen is a pain in the !

Reply
Loading...
Highlighted
Constellation

Re: Screen goes dark on phone calls in speakerphone mode

JUMP TO SOLUTION

Keep Screen On is a fantastic app. Free, no ads, no trail periods, no restrictions, no in-app purchases. I have tried this on Samsung S9 and it works for keeping screen on during speakerphone call as well. You can use this app to keep the screen on during other apps as well.

Once you open the app, click on Setting button at the right bottom, click on "Show System Apps", then scroll down all the way to "System Apps". Find apps named "Phone" (there will be 3) and click on all 3.

 


@useruVH8bmNj4f wrote:

Use the app "Keep Screen On" from the play store. 

Solves the problem. 


https://play.google.com/store/apps/details?id=com.openappinfo.keepscreenon&hl=en_US

Reply
Loading...
Asteroid

Re: Screen goes dark on phone calls in speakerphone mode

JUMP TO SOLUTION

Speaker phone is not an app

Reply
Loading...
Highlighted
Constellation

Re: Screen goes dark on phone calls in speakerphone mode

JUMP TO SOLUTION
Keep Screen On by Active Mobile Applications (there's a few in Play Store by same name) worked for me also. Just follow user6qCBoJv8w7's instructions. Wished Samsung had an 'in house' solution😕, but this is next best thing.
Reply
Loading...
Highlighted
Constellation

Re: Screen goes dark on phone calls in speakerphone mode

JUMP TO SOLUTION

Thanks for the link, I had another app by the same name,  " keep screen on " that needed another app " backlight management "  there was no setting for choosing when keep screen on worked. 

Obviously I had downloaded the wrong app.  On the link above I have selected phone actually there are 4 phone listings so I selected all 4. Testing the next time I'm on the phone and speaker phone.  Again Thanks !  ( lol small detail )

Reply
Loading...
Highlighted
Asteroid

Re: Screen goes dark on phone calls in speakerphone mode

JUMP TO SOLUTION

I recently got a samsung j7 and have had the problem with the screen going dark on speaker phone calls.   Just downloaded the keep screen on app.  Did a basic test, seems to work.  Time will tell,  Thanks

Reply
Loading...
Highlighted
Constellation

Re: Screen goes dark on phone calls in speakerphone mode

JUMP TO SOLUTION

It would be nice to see what Samsung's response to this is because I find it extremely annoying when I put a speaker call on the phone the screen blacks out in the matter of seconds. I don't think I should have to use a third-party app solve this problem.

This and the inability to swipe to the right on contacts in messaging to make a phone call makes the S9 very disappointing in some ways.

Reply
Loading...