cancel
Showing results for 
Search instead for 
Did you mean: 
userK0Xn4Fjud0
Astronaut

Re: Screen goes dark on phone calls in speakerphone mode

JUMP TO SOLUTION

I have the same issue.  It may be forced due to Enterprise email locking the phone, but it is incredibly frustrating when you are on some type of call either speakerphone or otherwise and need to key in data and have to fingerprint back in.  Samsung, this is a very expensive phone, please provide a fix for this issue.   I understand if the phone blacks out if we have it to our face, but otherwise during a call, the screen should stay unlocked and keypad readily availalble.

Reply
Loading...
user3iCwVJIvuy
Constellation

Re: Screen goes dark on phone calls in speakerphone mode

JUMP TO SOLUTION

I had same issue with my s9 but by accident I just found out how to fix this issue and I also made sure it worked. Here is the way I fixed it: Settings/ Advanced / Make sure stay awake is turned on!  Once it is turned all you have to do is make sure you are looking at the screen on the page you want to stay on, if you look away the screen will go to sleep!!!

Reply
Loading...
usernqfJ4TBlX1
Astronaut

Re: Screen goes dark on phone calls in speakerphone mode

JUMP TO SOLUTION

This is not a fix. This is even worse. I can't stare at my phone for a 30 minute hold on mute (to prevent fly farts from ruining my voice -activated system selections) just to keep the screen alive. 

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Screen goes dark on phone calls in speakerphone mode

JUMP TO SOLUTION

Hey guys, lets give this a try to ensure your screen does not turn off when the device is being used.

Here are the troubleshooting steps: http://www.samsung.com/us/support/troubleshooting/TSG01001473/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
Highlighted
userbEiX0EOIN5
Constellation

Re: Screen goes dark on phone calls in speakerphone mode

JUMP TO SOLUTION

@SamsungZell wrote:

Hey guys, lets give this a try to ensure your screen does not turn off when the device is being used.

Here are the troubleshooting steps: http://www.samsung.com/us/support/troubleshooting/TSG01001473/


This solution has nothing to do with the issue everyone is complaining about.  The screen stays on already for everything except when on the phone (speakerphone).  I wonder why this forum thread shows as "Solved" if it hasn't been solved.
 

Reply
Loading...
userAdQFVBYrMe
Constellation

Re: Screen goes dark on phone calls in speakerphone mode

JUMP TO SOLUTION

This is not an acceptable solution for something that was not an issue before. You need to add the feature back to enable the option to keep screen on while on a call.

Reply
Loading...
userVPGkANT5OT
Constellation

Re: Screen goes dark on phone calls in speakerphone mode

JUMP TO SOLUTION

@SamsungZell ,  Samsung Moderator

 - your suggestion is not relative to the issue at hand. No one wants to force the phone to stay awake while on normal calls with the phone to your ear, that is what the proximity sensor is for. This issue is regarding the screen shutting off while you are on speakerphone during a call. 
Reply
Loading...
userlJswPDclob
Constellation

Re: Screen goes dark on phone calls in speakerphone mode

JUMP TO SOLUTION

I agree that this should be fixable in the Settings, and it is a truly annoying "feature". Stupid work-around: While on the call, press the "Recents" virtual button to display your recently opened apps. This will allow your device "Screen timeout" setting to over-ride the short phone timeout non-setting. Muting/unmuting, ending call, etc. will require one extra tap on the screen, but that's simpler (for me) than unlocking the phone with a fingerprint, especially if the phone is on a charging pad.

Reply
Loading...
userZpKzX9iRkh
Constellation

Re: Screen goes dark on phone calls in speakerphone mode

JUMP TO SOLUTION

This started to happen on my S7 after I did the recent download of new software. Couldn't find a work around. Had to keep touching part of the screen to keep it from going completely black. Kind of hard to keep an eye on my phone as I am always on bluetooth and doing other things at my desk. I can't keep constantly watching my phone to keep it awake while I'm taking an order. Very frustrating and it seems to be a bug in the lastest software update. I have gone through all the clear cahce, reset, and clear data "fixes" i can find and nothing has changed. Guess the Sumsung guru's need to go back to the drawing board and get a fix out quick. 

Reply
Loading...
userO4VSn5q79s
Astronaut

Re: Screen goes dark on phone calls in speakerphone mode

JUMP TO SOLUTION

This is completely ridiculous. I just purchased the Note 9 yesterday and I am already VERY frustrated with this "feature". The screen should stay on during a phone call. I should not have to take an extra step to make this happen.

 

Samsung - this is embarrassing for you. 

Reply
Loading...