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userb204TUr6mM
Asteroid

Re: Screen goes dark on phone calls in speakerphone mode

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+1
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userS9CGTMFnq0
Astronaut

Re: Screen goes dark on phone calls in speakerphone mode

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Just picked up a Note 9 - I am on speakerphone 1-2 hours a day. Crazy how there are settings for SO many features, but not this. Just downloaded the Keep screen on app, will see how that works.

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Highlighted
Comet

Re: Screen goes dark on phone calls in speakerphone mode

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I always thought smart stay overrides the display timeout settings. 

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useryq87qrC2Wd
Astronaut

Re: Screen goes dark on phone calls in speakerphone mode

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i downloaded the kinscreen app at play store and so far iy stayed on tried a couple of times and it works 

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Samsung_bGEKg2U
Astronaut

Re: Screen goes dark on phone calls in speakerphone mode

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Ya I have this problem with it all time

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user9i4hNMrWBD
Constellation

Re: Screen goes dark on phone calls in speakerphone mode

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i got the dark screen when i am on call. then I came across solution about sensor. I used keypad to key in *#0*# and press the "sensor" to check if my sensor is blocked. It turn out that my sensor is blocked (the test screen was GREEN). and the root cause? my screen protector blocked my sensor even though it's supposed to be clear. Guess the sensor is too sensitive and detected it even though it's transparent. After I removed my screen protector, the issue went away!

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