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user8TFNEKsEZt
Cosmic Ray

Screen goes dark on phone calls in speakerphone mode

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I often use speakerphone mode and need to have access to the dial screen.  I have the time-out for the screen set at 10 minutes, the longest time allowed on this phone.

During a phone call after a matter of seconds the screen will fade to black.  Nothing is interfering with the proximity sensor (if there is one on this phone) so the screen should remain lit.

This is an aggravating issue.  If the phone was at my ear I wouldn't be concerned but I need to have access to the screen without having to continually press the power key to get it back lit.

1 SOLUTION

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user8TFNEKsEZt
Cosmic Ray

Re: Screen goes dark on phone calls in speakerphone mode

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The KinScreen app in the play store will keep the screen on during calls when using speakerphone.  It's a free app.

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71 REPLIES 71
useruVH8bmNj4f
Constellation

Re: Screen goes dark on phone calls in speakerphone mode

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I'm having this issue as well. 

I would like my screen to stay on while using speakerphone. 

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user1s6ZqsIMeE
Astronaut

Re: Screen goes dark on phone calls in speakerphone mode

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I have the same issue and it doesn't matter if I'm plugged into power or not. This is an annoyance and I often need to mute and unmute when on a company call. I have not seen any settings to stop this. 

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useruVH8bmNj4f
Constellation

Re: Screen goes dark on phone calls in speakerphone mode

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Use the app "Keep Screen On" from the play store. 

Solves the problem. 

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user8TFNEKsEZt
Cosmic Ray

Re: Screen goes dark on phone calls in speakerphone mode

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"Keep screen on" app does not work with these phones.

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Samsung Moderator
Samsung Moderator

Re: Screen goes dark on phone calls in speakerphone mode

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Does this happen with the phone in safe mode?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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user8TFNEKsEZt
Cosmic Ray

Re: Screen goes dark on phone calls in speakerphone mode

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It happens every time I need to use the phone. 

 

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Samsung Moderator
Samsung Moderator

Re: Screen goes dark on phone calls in speakerphone mode

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Do you have the software up to date?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Re: Screen goes dark on phone calls in speakerphone mode

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Nope, you guys are late with the July update for us customers with the unlocked S9/+!

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Samsung Moderator
Samsung Moderator

Re: Screen goes dark on phone calls in speakerphone mode

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Hey, just checking in with you. Do you still need help with this?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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