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useryAFxdJ7DLd
Astronaut

Re: Screen goes dark on phone calls in speakerphone mode

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My Samung Galaxy Prime 2 phone has the same problem after the latest software update 3 days ago.

It sure is a user unfriendly feature.

Hope Samsung fixes it.

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useryVSob4fHbR
Astronaut

Re: Screen goes dark on phone calls in speakerphone mode

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Bought the S9 just 3 weeks back. I have the same issue and I tried everything possible but could not solve this issue. It is so annoying when you are in conference calls where you would mute your phone while others are speaking. I can't turn off the mute immediatley if I want to talk or answer questions. Absolutely delaying the responses and embarassing.

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user8TFNEKsEZt
Cosmic Ray

Re: Screen goes dark on phone calls in speakerphone mode

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Look for KinScreen app in the play store.  It's the only thing I've found that resolves the issue for my Galaxy S9+.

It's a shame that we have to search for an app to make the POS phone work!

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Hercules123
Asteroid

Re: Screen goes dark on phone calls in speakerphone mode

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Yeah, this started with one of the updates last year. We fully agonized over this in this forum with no resolution. The S7 phone used to "obey" the display time-out setting and then, after an update, it stopped. 

 

https://us.community.samsung.com/t5/forums/v3_1/forumtopicpage/board-id/Note8QA/page/2/thread-id/981...

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Hercules123
Asteroid

Re: Screen goes dark on phone calls in speakerphone mode

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Yeah, this started with one of the updates last year. We fully agonized over this in this forum (Screen locks during phone call) with no resolution. The S7 phone used to "obey" the display time-out setting and then, after an update, it stopped. 

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userh2V3Zu5xfH
Constellation

Re: Screen goes dark on phone calls in speakerphone mode

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SO if you know it is an issue, what is the solution?  I should not have to install another app.

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userh2V3Zu5xfH
Constellation

Re: Screen goes dark on phone calls in speakerphone mode

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So if you know it is an issue, fix it. I shoul dnot have to install another app.
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useriYgmgXRYi7
Asteroid

Re: Screen goes dark on phone calls in speakerphone mode

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Samsung support told me only the geek squad at best buy knew how to fix this unacceptably anoying "feature."

After scheduling an "appointment" They had no clue as to how to fix the issue. More of my time wasted. This S9 is not a particulary good phone in general. I am very dissapointed in it. And thanks again Samsung support, for lying to me!

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userb204TUr6mM
Asteroid

Re: Screen goes dark on phone calls in speakerphone mode

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+1
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userS9CGTMFnq0
Astronaut

Re: Screen goes dark on phone calls in speakerphone mode

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Just picked up a Note 9 - I am on speakerphone 1-2 hours a day. Crazy how there are settings for SO many features, but not this. Just downloaded the Keep screen on app, will see how that works.

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