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Constellation

Re: Screen goes dark on phone calls in speakerphone mode

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SO if you know it is an issue, what is the solution?  I should not have to install another app.

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Constellation

Re: Screen goes dark on phone calls in speakerphone mode

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So if you know it is an issue, fix it. I shoul dnot have to install another app.
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Asteroid

Re: Screen goes dark on phone calls in speakerphone mode

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Samsung support told me only the geek squad at best buy knew how to fix this unacceptably anoying "feature."

After scheduling an "appointment" They had no clue as to how to fix the issue. More of my time wasted. This S9 is not a particulary good phone in general. I am very dissapointed in it. And thanks again Samsung support, for lying to me!

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Asteroid

Re: Screen goes dark on phone calls in speakerphone mode

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+1
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Astronaut

Re: Screen goes dark on phone calls in speakerphone mode

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Just picked up a Note 9 - I am on speakerphone 1-2 hours a day. Crazy how there are settings for SO many features, but not this. Just downloaded the Keep screen on app, will see how that works.

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Samsung Care Ambassador

Re: Screen goes dark on phone calls in speakerphone mode

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I always thought smart stay overrides the display timeout settings. 

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Astronaut

Re: Screen goes dark on phone calls in speakerphone mode

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i downloaded the kinscreen app at play store and so far iy stayed on tried a couple of times and it works 

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Astronaut

Re: Screen goes dark on phone calls in speakerphone mode

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Ya I have this problem with it all time

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Constellation

Re: Screen goes dark on phone calls in speakerphone mode

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i got the dark screen when i am on call. then I came across solution about sensor. I used keypad to key in *#0*# and press the "sensor" to check if my sensor is blocked. It turn out that my sensor is blocked (the test screen was GREEN). and the root cause? my screen protector blocked my sensor even though it's supposed to be clear. Guess the sensor is too sensitive and detected it even though it's transparent. After I removed my screen protector, the issue went away!

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Astronaut

Re: Screen goes dark on phone calls in speakerphone mode

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Just popping in to say that Kinscreen did work for my Galaxy S10+

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