cancel
Showing results for 
Search instead for 
Did you mean: 
user9i4hNMrWBD
Constellation

Re: Screen goes dark on phone calls in speakerphone mode

JUMP TO SOLUTION

i got the dark screen when i am on call. then I came across solution about sensor. I used keypad to key in *#0*# and press the "sensor" to check if my sensor is blocked. It turn out that my sensor is blocked (the test screen was GREEN). and the root cause? my screen protector blocked my sensor even though it's supposed to be clear. Guess the sensor is too sensitive and detected it even though it's transparent. After I removed my screen protector, the issue went away!

Reply
Loading...
userTE1nc5gLZX
Astronaut

Re: Screen goes dark on phone calls in speakerphone mode

JUMP TO SOLUTION

Just popping in to say that Kinscreen did work for my Galaxy S10+

Reply
Loading...
userpDgNILgHKY
Constellation

Re: Screen goes dark on phone calls in speakerphone mode

JUMP TO SOLUTION

Simply pressing the Power key on my S9+ turns the screen back on.

 

Even if I have that button configured to end the call, it does not end the call once the screen turns off.

Reply
Loading...
userK64sMG8PyS
Constellation

Re: Screen goes dark on phone calls in speakerphone mode

JUMP TO SOLUTION

I had this issue for months and couldn't fix it until I contacted Samsung and they told me it is likely my screen protector, which it was. As soon as I removed it, the problem went away. 

Since when is downloading an app a solution for a phone that isn't working properly?

Reply
Loading...
userVPGkANT5OT
Constellation

Re: Screen goes dark on phone calls in speakerphone mode

JUMP TO SOLUTION

@userK64sMG8PyS 

All the screen protectors I've ever used don't cover the proximity sensor

and I have the same issue with the screen going black during

speakerphone calls.

Reply
Loading...
usersBCx0Qt6iu
Constellation

Re: Screen goes dark on phone calls in speakerphone mode

JUMP TO SOLUTION

SAMSUNG SUPPORT IS ABSOLUTE TRASH. INSTEAD OF DEALING WITH GARABGE I'LL BE TRYING A NEW PHONE NEXT MONTH WHEN MY UPGRADE IS AVAILABLE....

Reply
Loading...