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Samsung Moderator
Samsung Moderator

Re: Screen totally black out when adjust brightness

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Can I please have your full model number and IMEI for both devices in a private message: http://bit.ly/2JH2rq2

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AlexP1989
Cosmic Ray

Re: Screen totally black out when adjust brightness

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Both screen on s9 and s9+ are working good on Netflix with Video Enchaner on and max brightness. I have no idea this is a hardware or software issue.

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Re: Screen totally black out when adjust brightness

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I'm thinking potentially faulty light sensor on the phones. At this point I think getting the phones looked at might be the best bet. 

 

There was an update released today for the phones, try to install it and see if that makes a difference before getting them looked at. 

 

Please keep us updated. 

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AlexP1989
Cosmic Ray

Re: Screen totally black out when adjust brightness

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Updated new firmware but still the same Smiley Sad

I must bring it to repair center.

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AlexP1989
Cosmic Ray

Re: Screen totally black out when adjust brightness

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Never think a flagship phone with such a terrible display like this. It happens just after warranty 1 month.


@AlexP1989 wrote:

Both my S9 plus and my S9 have the same problem with the screen. The color is not vivid anymore no matter any brightness level. After the half level the phone will completely black out.

 

Messenger.MP4_20190817_001459.457.jpgBelow half brightnessMessenger.MP4_20190817_001517.233.jpgFull brightnessMessenger.MP4_20190817_001617.916.jpgHalf brightness


 

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Highlighted
AlexP1989
Cosmic Ray

Re: Screen totally black out when adjust brightness

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The display seem normal when I set half of brightness and open Netflix, after that bright it at max level. It looks stunning again but only when playing video on Netflix.

Please help me to resolve this.

 

@SamsungAdam @SamsungZell 

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AlexP1989
Cosmic Ray

Re: Screen totally black out when adjust brightness

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Already took them to Samsung center in local. It's hardware problem. It costs me about $300 for both S9 and S9 plus screen.

It's really suck. Never buy any flagship Samsung phone again.

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AlexP1989
Cosmic Ray

Re: Screen totally black out when adjust brightness

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Update: It costs me totally $400, $100 more for the repair fee and glue for display.

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