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Samsung Care Ambassador

Secure Folder Notification

Hey, 

I setup secure folder with a password and biometric. It's running great. 

If I restart the device and open secure folder it requires the password to unlock it just as the device lock screen does. That's all good.

However It sends a persistent notification from my Samsung account titled Tap Here To Enter Secure Folder. I checked the Samsung account, notification catigories, general. It can't be turned off or cleared from the status bar and notification panel. I would like the option to turn off this notification or at least clear it.

It sends this notification randomly during the day. 

Best regards, 

CLF *

2 REPLIES 2
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Asteroid

Re: Secure Folder Notification

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Samsung Care Ambassador

Re: Secure Folder Notification

Hey,

@Lttl-espana

Thanks for the information I appreciate it.

The notification I'm receiving is being sent from the Samsung account as opposed to the secure folder app. 

The secure folder app notifications and data, app notifications, see all shows that it sent one from the Samsung account and the secure folder app. If I open either of of these the option for turning them off is blocked. The same for the notes app I'm using. The rest of the apps listed can be turned off.

Thanks again for the reply. 

Best regards, 

CLF 

 

Screenshot_20200922-103914_Settings.jpg

 

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