cancel
Showing results for 
Search instead for 
Did you mean: 
MashyMae714
Asteroid

Secure Folder

JUMP TO SOLUTION

How do I reset the pin for my Secure folder? I have tapped forgot pin but all it says is log into Samsung account. I logged in through the browser but still can't find anything.

1 SOLUTION

Accepted Solutions
4 REPLIES 4
MashyMae714
Asteroid

Re: Secure Folder

JUMP TO SOLUTION

Does not work. It just keeps timing out. It never gives me an option to log into my Samsung account. Tried this multiple times.

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Secure Folder

JUMP TO SOLUTION

Are you connected to Wi-Fi or data?

Reply
Loading...
Samsung Care Ambassador

Re: Secure Folder

JUMP TO SOLUTION

Hey,

@MashyMae714

I followed the steps provided by @SamsungAdam and they worked perfectly.

I cleared the cache and data for the secure folder app. That has no effect on the files and apps or the password data. You shouldn't lose anything but it might clear the issue you're having when trying to sign in using the forgot password method. 

CLF 

Reply
Loading...