Sent Messages Missing

[Wyman]

Hello.  I just upgraded to the S9 from the S7 Edge.  Everything seemed to transfer over fine except my sent messages.  All messages from the receivers are there. I used the backup from the Samsung Cloud and also the Smart Switch app and neither of them are transferring over the sent messages.  This is very frustrating.

Am I missing something or is there a setting I need to enable?

Regards,
Wy

[SamsungJace · Accepted solution]

I was able to do some research on this for you. Samsung cloud allows up to 1000 messages to be saved. The Smart Switch app should transfer all messages. I would recommend calling your carrier to see if they have special instructions for you. 

[Wyman]

Thank you, Rondo. I will reach out to them.