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Wyman
Constellation

Sent Messages Missing

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Hello.  I just upgraded to the S9 from the S7 Edge.  Everything seemed to transfer over fine except my sent messages.  All messages from the receivers are there. I used the backup from the Samsung Cloud and also the Smart Switch app and neither of them are transferring over the sent messages.  This is very frustrating.

Am I missing something or is there a setting I need to enable?

Regards,
Wy

 

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Samsung Moderator
Samsung Moderator

Re: Sent Messages Missing

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I was able to do some research on this for you. Samsung cloud allows up to 1000 messages to be saved. The Smart Switch app should transfer all messages. I would recommend calling your carrier to see if they have special instructions for you. 

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Samsung Moderator
Samsung Moderator

Re: Sent Messages Missing

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I was able to do some research on this for you. Samsung cloud allows up to 1000 messages to be saved. The Smart Switch app should transfer all messages. I would recommend calling your carrier to see if they have special instructions for you. 

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Wyman
Constellation

Re: Sent Messages Missing

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Thank you, Rondo. I will reach out to them.
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