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CoffeeKei
Asteroid

Sept. 16, 2019 G960USQS6CSH8 Update Issues

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After installing the new update, my S9 gets increasingly unresponsive after a few minutes of use. It begins with slugginshness while typing, scrolling, opening apps, ect. Then it begins to register normal taps/clicks as a long press. It eventually gets to the point that it will not even allow me to restart it or even turn on the screen.

 

I have already set the settings, theme, icons, ect to default. I have also uninstalled apps that may be using memory in the background.

 

No apps were installed in the past week before updating, and this problem began immediately after installing the update.

 

Any advice or links to a solution are appreciated.

 

Carrier: Sprint

Model #: SM-G960U

Software Version: G960USQS6CSH8

Hardware Version: REV1.1

1 SOLUTION

Accepted Solutions
Samsung Moderator
Samsung Moderator

Re: Sept. 16, 2019 G960USQS6CSH8 Update Issues

JUMP TO SOLUTION

The next step I would recommend is more drastic and frustrating; however, it should correct the issue. Do a complete back up of your phone, and then a factory reset. Rather than letting your apps auto-reinstall, install them manually from the Play Store and Galaxy Store.

https://www.samsung.com/us/support/answer/ANS00062029/

 

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3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: Sept. 16, 2019 G960USQS6CSH8 Update Issues

JUMP TO SOLUTION

Have you tried clearing the cache partition?

 

Turn off the device.
Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
When the Android logo displays, release all three keys.
An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
Press the Volume down key several times to highlight wipe cache partition.
Press Power key to select.
Press the Volume down key to highlight yes, them and press the Power key to select.
When the wipe cache partition is complete, Reboot system now is highlighted.
Press the Power key to restart the device.
Your phone will take a little time booting up after the cache partition is wiped off of its contents as it will rebuild or recreate those caches.

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CoffeeKei
Asteroid

Re: Sept. 16, 2019 G960USQS6CSH8 Update Issues

JUMP TO SOLUTION

Thanks for the speedy reply @SamsungRei. I tried this and it worked... at first.

 

I began using the phone normally after the reboot, but it started having the same issues after approximately 30 minutes. 

 

I almost wonder if it is struggling to overwrite the cache? It definetly performed like normal after clearing the cache but took longer for the issues to start. Before clearing the cache it would start having problems within the first 5 minutes after a normal reboot.

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Samsung Moderator
Samsung Moderator

Re: Sept. 16, 2019 G960USQS6CSH8 Update Issues

JUMP TO SOLUTION

The next step I would recommend is more drastic and frustrating; however, it should correct the issue. Do a complete back up of your phone, and then a factory reset. Rather than letting your apps auto-reinstall, install them manually from the Play Store and Galaxy Store.

https://www.samsung.com/us/support/answer/ANS00062029/

 

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