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Asteroid

Settings Screen Freezes

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Recently (last few days) my settings screen freezes when I open it.  If I dismiss it, it auto restarts and is not frozen.  But I have to keep going through that procedure to do what I want to do - sometimes on every new settings screen.  This only happens with the settings screen.  This happened a year or so ago and I don't remember how I corrected it.

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Samsung Moderator
Samsung Moderator

Re: Settings Screen Freezes

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Try wiping the cache partition on the phone. This will remove any corrupt files without deleting your data.

 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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4 REPLIES 4
Highlighted
Samsung Moderator
Samsung Moderator

Re: Settings Screen Freezes

JUMP TO SOLUTION

Try wiping the cache partition on the phone. This will remove any corrupt files without deleting your data.

 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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Supernova

Re: Settings Screen Freezes

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@usercTNjnFfk41 

 

Hope you are doing well, my friend!

Sorry to hear about this Setting screen issue.

 

Some routine troubleshooting may help here: 

 

If one of these steps above help, let us know here and select this post as the solution.

 

--


Did this reply help? Be sure to click" ✓ Accept as Solution" if you found this reply solved your issue or pointed you in the right direction. You can also click the heart to let me know your appreciation! 

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Asteroid

Re: Settings Screen Freezes

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Thanks, I think that wiping the device cache solved the problem.  At least it is working now.  Appreciate the help.

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Samsung Moderator
Samsung Moderator

Re: Settings Screen Freezes

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You are welcome! Please let us know if you have any additional concerns!



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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