JUMP TO SOLUTION Solved

Original topic:

Smart Call not working on incoming calls after PIE update

(Topic created on: 3/25/19 2:55 AM)
The_Chemist
Cosmic Ray
Options
Galaxy S9

I hope someone can help with this frustrating issue.

 

My S9 Plus just received Android 9 Pie update today.  After the update my "Samsung Caller ID" Smart Call stopped displaying the name of any incoming caller not in contacts when the call comes in. 

 

Smart call still will display names of places or people called not in contacts on outgoing calls.  I don't get it!

 

Smart call is turned on in the phone settings. 

 

I found the app and allowed permissions to phone and contacts, but still not working.

 

I looked on my Note 9 as well and found the Smart Call app.  It does not have permissions granted for phone and contacts, but yet it works.  So, I don't think that is the problem.  Apparently PIE messed something up on my S9 Plus. 

 

Does anyone know how to fix this, or do we have to wait for an update?

 

Thanks in advance to all who reply.

52 Replies
The_Chemist
Cosmic Ray
Options
Galaxy S9

I buy all my phones unlocked directly from Samsung. I don't buy phones from Verizon. No bloatware  My Verizon "Call Filter" app was downloaded from Google Play. So, the S9+ that I uninstalled the Verizon Call I D app from was an unlocked S9+ purchased directly from Samsung. 

0 Likes
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy S9

I would recommend reaching out to the developer to verify compatibility with Android Pie.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
The_Chemist
Cosmic Ray
Options
Galaxy S9

@SamsungAdam wrote:

I would recommend reaching out to the developer to verify compatibility with Android Pie.


Whatever do you mean?  Smart Call is a Samsung app developed for Samsung by Hiya.  Don't you think Samsung should be doing the research here to find out why PIE broke it?  

SamsungLarryK
Samsung Moderator
Samsung Moderator
Options
Galaxy S9

@Smart Call

 

Did you attempt clearing the cache? Does the problem occur in safe mode?

0 Likes
SamsungJace
Community Manager
Community Manager
Options
Galaxy S9

I have unmarked the solution. Even having an unlocked phone if you are using a carrier for cellular service they can control certain features within calling and messaging.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Members_FPkjUD1
Constellation
Options
Galaxy S9

How is one to wipe the cache partition on the phone? 

0 Likes
The_Chemist
Cosmic Ray
Options
Galaxy S9
I spoke too soon. It really didn't fix the issue. It intermittently will work and display incoming caller information, but not at all consistent.
0 Likes
requa
Comet
Options
Galaxy S9
@The_Chemist if the marked solution did not actually resolve your issue, it may be worthwhile to go back to the marked post and mark it as not resolved. This will make it clear to all that this is still an outstanding issue. I've been following this thread because I'm not really sure whether the Smart Call feature has been working properly for me or not (I think not) and I want to keep trying.

Dan
Galaxy S9 SM-G960U on Xfinity Mobile + Gear S2 Classic
0 Likes
SamsungJace
Community Manager
Community Manager
Options
Galaxy S9

I would recommend reaching out to your carrier regarding this just to make sure everything is enabled correctly on their end.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
The_Chemist
Cosmic Ray
Options
Galaxy S9
I'm sure Verizon has everything enabled correctly on my account and on their end. If I swap my SIM card over to my Samsung Factory Unlocked Note 9 which did not yet receive the PIE update, Smart Call works on every call. PIE broke the Smart Call functionality on the S9+ On the calls where Smart Call doesn't function, you don't even get the option to report the call as fraud. It's as if Smart Call is turned off completely. But then you could get another call and it will work just fine. It's not reliable. PIE broke the functionality.
0 Likes