Software update issue S9

[userDpyYLXsVoW]

Hi i got S9 and currently in NZ, every time i click to update software is give me message "Process Failed" i went to Samsung NZ and they said i need to talk to Samsung USA, but i dont have facility to call USA support number, and Text message is not going from NZ.

can i please reqeust someone help me, email address of support team.

the device start breaking aslo not supporting some of the apps.

thanks

Kashif Kara

[Ekamek]

Why not flash it with Odin and software from sammobile.com or xda-developer. I use sammobile.com most of the time and they have instructions and software needed to flash it from USA U1 to NZ U1.

[SamsungJoJo]

You will need to contact your current service provider regarding updates on your device.

For further assistance, please contact the support for your country. You can do so by using this link: https://www.samsung.com/us/common/visitlocationsite.html

[Ekamek]

User went to Samsung NZ and was told to contact Samsung USA because the phone was bought here. Not sure directing back to Samsung NZ will help.