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Constellation

Sound alive crashing

Sound alive crashes after the recent up date.

2 REPLIES 2
Product Expert

Re: Sound alive crashing

Hello @Samsung_ObIH3vM ,

 

Have you tried uninstalling the latest update or reinstalling the applciation?

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Product Expert

Re: Sound alive crashing

Hello @Samsung_ObIH3vM 

 

I suggest trying to clearing out cache data of the device 

Try going into your Settings > Top right 3 dots > Show System Apps > SoundAlive > Storage > Clear Cache data.

Afterwards you may also try to "Clear Data" option but keep in mind this may cause data loss!

 

I hope this information helps.

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