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userTRYt75iGiK
Astronaut

Dear Sir

As i have samsung mobile S9 my storage is showing full but already i purchase 50/GB  so please help me in this regards.

Best Regards

Fahad Almadi

1 SOLUTION

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userTRYt75iGiK
Astronaut

Re: Storage

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can you advise me how to check by moble clod storage 



 

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7 REPLIES 7
Mäw
Cosmic Ray

Re: Storage

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Hi! Try transferring ALL your media (photos,videos) from your storage device to your sd card. Hope this helps

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Re: Storage

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Maybe it's your phone storage

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userTRYt75iGiK
Astronaut

Re: Storage

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can you advise me how to check by moble clod storage 



 

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userTRYt75iGiK
Astronaut

Re: Storage

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when i check the storage its showing full but where is the 50/GB which i purchase it should be work 

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userTRYt75iGiK
Astronaut

Re: Storage

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no dear its showing give me the advise how to see my storage in cloud

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Mäw
Cosmic Ray

Re: Storage

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Oh im sorry i thought it was a sd card. Clould storage i have no idea, i dont use it

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Samsung Care Ambassador

Re: Storage

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Hey, 

You purchased 50 GB of cloud storage. You can copy all your gallery photos, videos, gifs ect to Samsung cloud drive. Then in the gallery app you can safely delete as many media files as you choose. They are all stored on Samsung cloud drive so you can copy them back to your phone whenever you like.

CLF 

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