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Samsung Care Ambassador

T-Mobile 5G Phone Update

Hello,

TMobile has just released an update about their 5G and issues with SIM cards. They have found that customers whose SIM cards have the letters TM plus 4 numbers are not 5G compatible. The new compatible SIM cards have R15 on them and are compatible. If you have a non compatible SIM card and have a 5G phone, please reach out to TMobile for a new SIM card. 


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Hope this helps with the 5G connection issues, as I found that my SIM card wasn't a compatible one so I will be stopping at my local store for a replacement.


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