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Jaypilgrim
Constellation

Text Notification coming through wrong app

Hi all - So i recently switched from Samsung Messages to Android Messages. There are two contacts that when they text me, the message still appears under Samsung Messages. And not in Android messages. Yes both have Samsug Galaxy phones. I am hesitant to disable Samsung Messages in fear of missing out on a message from one of them.

 

Thought on the cause of this?

 

Galaxy S9+, At&t, November Security patch, stock android with Nova Launcher. 

3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: Text Notification coming through wrong app

Hey there!

 

Thanks for reaching out.

 

Let's try a couple of troubleshooting steps:

 

- Uninstall and reinstall the Android Messages app

 

- Force stop and clear cache on the Android Messages app. Before doing this, make sure your data on the device is backed up.

 

- Restart the device and see if the issue still persists.

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Jaypilgrim
Constellation

Re: Text Notification coming through wrong app

I cleared cache on Samsung messages, but not Android. Will try that and uninstalling it. thanks!

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Samsung Moderator
Samsung Moderator

Re: Text Notification coming through wrong app

Wonderful! Please keep us posted if you need further assistance.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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