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GinLee
Constellation

Text message sound not working on Galaxy note 9

Why does my Galaxy Note 9 text message sounds & text message notifications not working anymore? 

 

5 REPLIES 5
IG-BigPumpDad
Constellation

Re: Text message sound not working on Galaxy note 9

How long have you had device? It may need an update? Check for that in settings, then system updates. Then check for update.

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GinLee
Constellation

Re: Text message sound not working on Galaxy note 9

@IG-BigPumpDad I bought my phone about a year ago and it was working fine until about 3 weeks ago. It's update and I went over all my settings and still can't figure out why I don't hear or see anything when I get a text message

Thank you for your advice and appreciate any help I can get.

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Honored Contributor

Re: Text message sound not working on Galaxy note 9


@GinLee wrote:

Why does my Galaxy Note 9 text message sounds & text message notifications not working anymore? 

 


1) Are you using the stock messaging app?

2) Check your messaging app notification settings: 

Tap and hold messages app shortcut on your home screen. Then when context menu appears, tap on App info. Then go to notifications and go through each option. Some options may have other sub menus inside.  Don't just tap toggle on/off, but tap the wording to go deeper into the settings


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IG-BigPumpDad
Constellation

Re: Text message sound not working on Galaxy note 9

Do you have do not disturb turned on? Or data saver? Or under settings:notifications:at bottom recently sent:see all: make sure app notifications are turned on

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Tropgalaxy
Cosmic Ray

Re: Text message sound not working on Galaxy note 9

Ummm.... I wish I could help everyone stated everything I would have done.... Try downloading another message app and see if works so you can eliminate what's the actual problem

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