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Samsung Care Ambassador

Two numbers on my Samsung account

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So I go into settings and then I tap on my profile. Then I go into my Samsung account information and I noticed that I have two numbers listed. The first number is my number and the second one is a number that I do not know. I deleted it off of my account information weeks ago and it appeared again. Anybody know what might be causing it? 



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Samsung Moderator
Samsung Moderator

Re: Two numbers on my Samsung account

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I recommend deleting the number again. Then deleting and re-adding your Samsung account.

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7 REPLIES 7
Samsung Moderator
Samsung Moderator

Re: Two numbers on my Samsung account

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Do you have a significant other or family member or even a friend that might also use your Samsung account on their phone?


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Samsung Care Ambassador

Re: Two numbers on my Samsung account

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@SamsungCole wrote:

Do you have a significant other or family member or even a friend that might also use your Samsung account on their phone?


No. I'm the only one that has access to my Samsung account



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Samsung Moderator
Samsung Moderator

Re: Two numbers on my Samsung account

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I recommend deleting the number again. Then deleting and re-adding your Samsung account.

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Red Giant

Re: Two numbers on my Samsung account

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cant u just edit that?

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Samsung Care Ambassador

Re: Two numbers on my Samsung account

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@userbcMKA9DSlI wrote:

cant u just edit that?


That would make no sense to have two of the same numbers. Anyways I tried that as well and it just reverts back



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userMWvTRsQ6R8
Astronaut

Re: Two numbers on my Samsung account

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I think I have a similar issue. Whenever I update my address info, it reverts back to the previous address. It seems that the form is not saving new info...

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Samsung Moderator
Samsung Moderator

Re: Two numbers on my Samsung account

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@userMWvTRsQ6R8 I would recommend reaching out to our accounts team directly at (855) 795-0509.

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