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user7wxp3PgVPf
Asteroid

Re: URGENT FIX REQUIRED: Performance degraded with 1st August 2019 Android version 9 update.

Samsung you need to do something, phone is now legit unusable ims service keeps stopping why would you force our phone for an update and leaving it completely useless. 

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Samsung Moderator
Samsung Moderator

Re: URGENT FIX REQUIRED: Performance degraded with 1st August 2019 Android version 9 update.

@userLBlROvF1GU Does the "IMS Service Keeps Stopping" issue still appear when your phone is in safe mode?

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userMIHuUiR8sD
Constellation

Re: URGENT FIX REQUIRED: Performance degraded with 1st August 2019 Android version 9 update.

Have you heard back, any fixes?

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usermj8vrzBEI3
Constellation

Re: URGENT FIX REQUIRED: Performance degraded with 1st August 2019 Android version 9 update.

I got the same problem with the august 1st update patch on my s10+ . The only way i can use the mobile is with out the sim in it ! Once if i pop the sim in it , straight-away phone becomes unresponsive and the battery dies in 1 hr and phone takes 31hrs and 47 mins to full charge.

I tried getting in touch with samsung support and they wouldn't respond!Screenshot_20190911-235059_Software update.jpg

 

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Re: URGENT FIX REQUIRED: Performance degraded with 1st August 2019 Android version 9 update.


@useroHqr4Uq2I5 wrote:

Hi Samsung Support Team,

 

I updated my Samsung S9, running Android version 9, with latest released update dated 1st Aug 2019.

 

And, since then below are listed issues experienced:

1. IMS Service Keeps Stopping

2. The response of actions is very slow.

3. High Battery consumption. 100% battery lasts only for 30mins. 

4. Slow charging of battery.

5. Call disconnections

6. IVR systems not detecting Keyad entries

 

For all of the above,  i have already attempted a "Factory Reset", however all of the above issues still exists.

 

Requesting a solution ASAP.


Every single person on the planet probably knows about this issue and I am sure Samsung does to.  There were few thread where I saw Samsung people getting some info to build a report and escalate it to the appropriate management/team

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Samsung Moderator
Samsung Moderator

Re: URGENT FIX REQUIRED: Performance degraded with 1st August 2019 Android version 9 update.

Thank you for reaching out. I would like to escalate this concern to my product specialist team. Can you please provide me with the following information: 

 

Model code:
Carrier:
Software version:
Your location (Country the device is being used in currently)

 

I will be happy to forward this information up.

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userKBEbjR78AU
Constellation

Re: URGENT FIX REQUIRED: Performance degraded with 1st August 2019 Android version 9 update.

Same issue as well.

Model SMG96OU1
Country in use: Australia

Carrier: OPTUS

Software baseband Version: G960U1EUE6CSH7

Andoid 9 one ui ver1

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Samsung Moderator
Samsung Moderator

Re: URGENT FIX REQUIRED: Performance degraded with 1st August 2019 Android version 9 update.

Hello @userKBEbjR78AU,

 

Thank you for that information. Can you also provide the software/baseband version on your device?

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Adambe
Constellation

Re: URGENT FIX REQUIRED: Performance degraded with 1st August 2019 Android version 9 update.

 Hi

I am getting the same problem. Contacted both Samsung US and Australia. Did factory reset, which didnt help. Does anyone know what's going on with it now?

 

Juat letting you all know- woke up this morning (16/9/19)  and my phone is back to normal, dont know how or what happend, I guess samsung did something on their side....

 

 

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