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Constellation

Updated yesterday: phone no longer connects to mobile internet and calls only non default numbers

Installed the latest update, since the pone stopped connecting to mobile internet. After the update phone connected once, but no longer connects again. Also, it stopped calling default numbers and calls only non-default numbers. Tried setting the network manually - doesn't help. Tried resetting the default numbers - doesn't help. Had to delete all the numbers in a profile, except for the default. Otherwise, it called all other numbers, but not the default number. 

2 REPLIES 2
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Product Expert

Re: Updated yesterday: phone no longer connects to mobile internet and calls only non default number

Hello 

Is you device unlock .? And what carrier you have .?

 

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Samsung Care Ambassador

Re: Updated yesterday: phone no longer connects to mobile internet and calls only non default number

Have you tried wiping the device cache partition? This should clear any scrambled settings from the update. 

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