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Constellation

Updating applications

I have been struggling to update my apps on my google play store on my galaxy S9. It would go up to 99% done and just wont move anywhere from there.

I've tried different secured wifi areas, turned off my powersaving mode to make my cpu faster but nothing seems to work. I have not tried to factory reset my phone but at this point I am running out of options.

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Samsung Moderator
Samsung Moderator

Re: Updating applications

Is the google play store app updated?







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Samsung Care Ambassador

Re: Updating applications

Hey, 

@Serch_26

Have you tried opening system settings/apps / Google play store /storage and clear the cache files?

An easy way to see if you are running the most recent play store version. Open the play store app/ settings/ scroll down to play store version and tap on it. It will check if your running the latest version and notify you with a pop-up.

If you installed a recent monthly security patch and the issue started soon after the standard wipe the system cache partition trouble shooting step might be worth a try.

Best regards,

CLF 

T-mobile

Galaxy S9 SM-G960U 

G960USQS7CSK3

Security Patch Level

December 1st , 2019

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