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Constellation

Video Call Not Working

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My video call is currently not working. I am with Verizon, have been through my settings and phone settings to ensure HD calling and video calling is on, have restarted my phone. Not really sure where to go from here. When I try to make a video call, it says "[name] wants to stay on voice call". The person I try to call has been through the steps I have been through as well and still nothing.

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Honored Contributor

Re: Video Call Not Working

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I would honestly recommend reaching out to your carrier as this is a setting controlled by the individual carriers. 


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10 REPLIES 10
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Honored Contributor

Re: Video Call Not Working

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I would honestly recommend reaching out to your carrier as this is a setting controlled by the individual carriers. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Video Call Not Working

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Did they resolve the issue?

 

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Constellation

Re: Video Call Not Working

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That doesnt work either.  Verizon has video calling and after talking with samsung tech numerous times I got multiple answers all different.  I spoke with a supervisor and they suggest I go to a authorized samsung dealer...guess what there are none remotely close to me.  Finally I demanded to speak with sales to return the s10E. supposedly they are going to let me return it and get my old phone back.  We will see.......

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Astronaut

Re: Video Call Not Working

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Phones purchased from Samsung may not have the ability to video call on Verizon.  My account allows for it, and it works on my other Samsung S9s purchased from Verizon, but the S9 purchased from Samsung does not show a video call icon.  This appears to be an issue of the software build specifically for Verizon.

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Astronaut

Re: Video Call Not Working

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Interesting..... Same issue here. S20 purchased from Samsung online won't allow video calling.  Verizon assured me the feature in on/provisioned in their system but when I try to enable hd voice and video in advanced settings, message says the feature is turned off.  Options are go to Samsung repair an hour away (and I doubt that will fix it) or return the phone for refund and buy direct from VZW.... Which means no phone for over a week.  Lousy options.

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Astronaut

I thought it was just me. My s10+ video calling is not wo...

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I thought it was just me. My s10+ video calling is not working either

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Constellation

Re: I thought it was just me. My s10+ video calling is not wo...

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Correct mine either . Is in grey with x out. 

Jenny
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Constellation

Re: I thought it was just me. My s10+ video calling is not wo...

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I'm with att. It did work for a mth though

Jenny
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Astronaut

My account is with metro pcs

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My account is with metro pcs

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