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Asteroid

Video calling?

I'm just wondering if anybody else is not able to video call? I was able to before.

In the instructions I was able to find on-line, it says I am able to turn it off and on when you go to the phone app, setting... where is it? Only that is available is wi-fi calling.

I have called my cell phone carrier and it is not showing up on their phone as well (S10+)

Did samsung take that feature away with one of their updates?

9 REPLIES 9
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Samsung Moderator
Samsung Moderator

Re: Video calling?

Have you changed your phone carrier? Is the device up to date?

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Asteroid

Re: Video calling?

Same carrier, everything is up to date.

Can't access it on my son's phone either and I just did a reset on his phone the other day. He has the A20. It worked before

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Samsung Moderator
Samsung Moderator

Re: Video calling?

Were you using a different app to perform the video calls? Many carriers do not allow voice calls due to them not supporting Voice Over IP. 

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Asteroid

Re: Video calling?

No. Just the video calling when you look up your contact and it gives you the choice to call, text and the lil camera to video call.

I'm SUPER stumped on this

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Samsung Moderator
Samsung Moderator

Re: Video calling?

Are you trying to call an iPhone? I just checked my phone and it only appears if the other device is also an Android.

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Asteroid

Re: Video calling?

No. Both phones are samsung.

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Samsung Moderator
Samsung Moderator

Re: Video calling?

I would check back with your carrier regarding limitations. Settings>Connections>Advanced Calling>On should allow HD Voice and HD Voice and Video Calling

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Astronaut

Re: Video calling?

I can't either why is it the phone

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Product Expert

Re: Video calling?

Did you purchase an unlocked phone?

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