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Asteroid

Visual Voicemail Problems Continue

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A few weeks ago I began receiving repeated error messages from the Visual Voicemail app, along with either no or greatly delayed notifications of a new voice mail, and new voice mails would only appear after choosing the "Refresh" option within the app. I have an S9+ unlocked phone purchased from Samsung, Verizon is my carrier, and use Visual Voicemail 11.2.21.0. 

I spent over an hour with Verizon Technical Support, with the rep taking over the phone via the Tech Coach app.  Many things were done, like clearing the cache, deleting all data, resetting every option available, yet the problems continue.  Following multiple Verizon contacts, the conclusion was the problem is with the Samsung app since it is not a Verizon app. I haven't seen any solutions posted, so any help from another S9 user or Samsung would be much appreciated. 

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Asteroid

Re: Visual Voicemail Problems Continue

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I MAY have found a fix...I changed one thing in my Settings, and so far it seems to be working.  

Settings: Apps:  Voicemail: Mobile Data, then turn on the settings for "Allow background data usage" and "Allow app when data saver is on".

 

I also changed another setting in the Voicemail app itself: click on the 3 dots at the upper right, select "Settings", then turn on the auto-save option.  This is probably an unrelated thing, but the Voicemail app is now working after multiple phone restarts.

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Samsung Moderator
Samsung Moderator

Re: Visual Voicemail Problems Continue

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Service providers are proprietary owners of the visual voicemail apps. This is software added by the carriers after it has left the manufacturer. You will need to continue with Verizon for support of this app.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Asteroid

Re: Visual Voicemail Problems Continue

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Thank you.  As frustrating as it is, I will call Verizon back and see what they can do.  If there are other Verizon users out there who have had a similar issue, any suggestion would be appreciated. 

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Constellation

Re: Visual Voicemail Problems Continue

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I have the galaxy s20 Ultra, my wife has the s20 +. Her visual voicemail works. All her voicemails are typed out. My voicemail works but nothing gets typed out. I've been trying to solve the issue with no avail. The solution above does not work for me. 

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Asteroid

Re: Visual Voicemail Problems Continue

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I MAY have found a fix...I changed one thing in my Settings, and so far it seems to be working.  

Settings: Apps:  Voicemail: Mobile Data, then turn on the settings for "Allow background data usage" and "Allow app when data saver is on".

 

I also changed another setting in the Voicemail app itself: click on the 3 dots at the upper right, select "Settings", then turn on the auto-save option.  This is probably an unrelated thing, but the Voicemail app is now working after multiple phone restarts.

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Constellation

Re: Visual Voicemail Problems Continue

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I realize this is quite old but I was able to get my voicemail working with these suggestions. Thanks 

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Astronaut

Re: Visual Voicemail Problems Continue

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The carrier's proprietary app won't work. The Samsung-installed app overrides all other voicemail apps and the Samsung app is the one that doesn't display voicemail messages that are in my inbox.

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Asteroid

I've been having the same issues with my S10 on T-Mobile....

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I've been having the same issues with my S10 on T-Mobile. Tech support walked me through similar fixes but none have helped.

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Asteroid

Re: I've been having the same issues with my S10 on T-Mobile....

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I MAY have found a fix...I changed one thing in my Settings, and so far it seems to be working.  

Settings: Apps:  Voicemail: Mobile Data, then turn on the settings for "Allow background data usage" and "Allow app when data saver is on".

 

I also changed another setting in the Voicemail app itself: click on the 3 dots at the upper right, select "Settings", then turn on the auto-save option.  This is probably an unrelated thing, but the Voicemail app is now working after multiple phone restarts.

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Constellation

Re: I've been having the same issues with my S10 on T-Mobile....

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Thanks! The first part worked for me!

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