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Astronaut

Washed out display, colour grading and black crush

Suddenly, my display looks washed out. Did nothing different. Greys and gradients look really really bad. After following the instructions given by customer service, to reset settings, it worked for a mere 5 minutes before going back to the washed out look. How do I fix it?

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Samsung Moderator
Samsung Moderator

Re: Washed out display, colour grading and black crush

Hello!

 

Have you been able to test your device while in safe mode to see if your symptoms persist? You can do so by following these steps.

 

Press and hold the power button until power off, restart, and emergency mode appears
Tap and hold on the power off option until it changes to safe mode, then tap on safe mode.
The phone will then reboot into safe mode. You will be able to check that it is by a grey transparent box in the bottom left of the screen that says safe mode.

 

Let me know how it performs while in safe mode!

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